Technical Account Manager

San Jose, CA, US • Posted 12 hours ago • Updated 37 minutes ago
Contract W2
On-site
USD $50.00 - 54.00 per hour
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Job Details

Skills

  • SaaS
  • Customer Satisfaction
  • Management
  • Soft Skills
  • Customer Support
  • Marketing
  • Communication
  • English
  • Presentations
  • Customer Facing
  • Java
  • SQL
  • JavaScript
  • AngularJS
  • jQuery
  • Cascading Style Sheets
  • XML
  • Web Servers
  • Analytical Skill
  • Conflict Resolution
  • Problem Solving
  • Collaboration
  • Project Management
  • Sales
  • Adobe
  • Marketo
  • Retail
  • MEAN Stack
  • Customer Service
  • Training And Development
  • SAP BASIS

Summary

Software Guidance & Assistance, Inc., (SGA), is searching for a Technical Account Manager for a contract assignment with one of our premier SaaS clients in San Jose, CA. This is a hybrid role.

Responsibilities:
  • Be a central point of contact while ensuring high levels of customer satisfaction
  • Maintain regular communication with external and internal teams, managing expectations
  • Engage with Director and VP-Level executives to translate business needs into technical and operational plans
  • Coordinate and drive efforts to optimise product performance and customer adoption
  • Lead and guide customer through complex environment changes and upgrades
  • Supervise the management of technical critical issues and customer concerns
  • Share proactive notifications and recommendations of upcoming releases and possible impact
  • Lead customer check-ins and participate in quarterly business reviews
  • Deliver proactive status updates, deliverables and guidelines
  • Continually develop both technical and soft skills individually


Required Skills:
  • Bachelor's Degree in related field of the technical industry or equivalent experience
  • At least seven years of full-time experience in consultative, development, customer support and/or related role in marketing technology
  • Very strong written and verbal communication skills in English a must, other languages would be advantageous
  • Proven presentation skills, and experience organising and leading high-profile customer calls and meetings
  • Demonstrable ability to adapt to new technologies and learn quickly
  • Customer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies
  • Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling
  • Experience and familiarity with the following Adobe solutions (a big plus but not a hard requirement): Primary: Marketo or AJO B2C . Nice to have : RTCDP, AEP, Target


SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: sgainc
  • Position Id: 26-01538
  • Posted 12 hours ago

Company Info

About Software Guidance & Assistance

Founded in 1981, SGA is a technology and resource solutions provider with a national footprint and headquartered in the shadow of Wall Street. We’re a certified women-owned business. We provide contingent staffing, direct placement, and professional and managed services to transform businesses and evolve careers. We’re small enough to tailor our services to each client and big enough to deliver for some of the world’s largest employers. Our professionals are experts in areas such as IT, finance, accounting, risk, and clinical.

SGA provides contingent staffing, direct placement, and professional and managed services nationwide for Fortune 500 companies, mid-size businesses and select startups.

Our core skillsets include all areas of technology – business & data analysis, cyber & network security, database administration, development & architecture, infrastructure, program & project management, quality assurance & testing. We also deliver talent across professional business functions such as finance, accounting, risk, and clinical.

Our Professional & Managed Services team delivers IT projects through onshore, offshore and hybrid delivery models. We develop software products, modernize applications, add features, and integrate and maintain systems. Our scope covers, among others, complex application suites, data management and visualizations, machine learning and mobile applications.

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