Servicenow Implementation Lead (ITSM) - Local Only in New York - 12+ years
Contract Independent
Contract W2
12 Months
Hybrid
$60 - $65/hr
Tech Tandem Inc
Fitment
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Job Details
Skills
- Servicenow
- Snow
- Servicenow ITSM
- Servicenow Implementation ITSM
Summary
JR#35858 - ServiceNow Implementation Lead (ITSM)
Job Summary
The ServiceNow Implementation Lead is responsible for end-to-end delivery and execution of ServiceNow implementations, with a strong focus on ITSM and CMDB. This role requires a hands-on leader who can drive platform configuration, lead implementation teams, and ensure successful deployment and adoption across the enterprise.
The individual will combine deep technical expertise in ServiceNow with program leadership, ensuring scalable, high-quality implementations aligned to business needs and ITIL best practices.
Key Responsibilities
- Lead end-to-end ServiceNow implementations, including design, configuration, integration, testing, and deployment
- Act as the primary owner for ServiceNow delivery, ensuring timelines, quality, and business outcomes are met
- Provide hands-on expertise in ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, Asset Management)
- Design and guide ServiceNow architecture, workflows, and integrations with enterprise systems
- Drive CMDB implementation, data governance, and accuracy improvements
- Work closely with business and IT stakeholders to translate requirements into scalable ServiceNow solutions
- Lead and mentor developers, administrators, and partner teams during implementation
- Ensure adherence to best practices in ServiceNow development, ITIL processes, and platform governance
- Support platform upgrades, enhancements, and continuous improvement initiatives
- Define and track implementation success metrics, KPIs, and adoption metrics
Required Qualifications
- Bachelor s degree in Computer Science, Information Systems, or equivalent experience
- Strong hands-on experience in ServiceNow implementation and configuration
- Proven experience leading ServiceNow ITSM implementation projects in enterprise environments
- Deep expertise in:
- ServiceNow ITSM modules
- CMDB design and implementation
- Workflow configuration, scripting, and integrations
- Strong understanding of ITIL framework and service management processes
- Experience managing implementation teams and vendor partners
- Excellent stakeholder management and communication skills
Preferred Qualifications
- ITIL v4 certification.
- ServiceNow certifications (System Administrator, Application Developer, or Implementation Specialist).
- Experience deploying or scaling ServiceNow in a global or multinational organization.
- Familiarity with infrastructure technologies, cloud environments, and enterprise integrations.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91172969
- Position Id: 9001470
- Posted 4 hours ago
Company Info
About Tech Tandem Inc
Founded in Austin, Texas, Tech Tandem helps corporations hire qualified candidates for their many recruitment needs. With global resources in Bangalore, India, we provide comprehensive staffing solutions worldwide.
Our Mission
Tech Tandem is a leading provider of IT staffing and strategic talent solutions. Our mission is to help organizations build high-performing teams by providing top-quality talent, industry expertise, and comprehensive support services.
Our Vision
To be the preferred strategic partner for our clients in building high-performing IT teams that drive business success through innovative and tailored staffing solutions.
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