QA/Test Engineer (Cyara IVR Test Automation) - Tektree Systems Inc. - Dallas, TX, US | Dice.com

Tektree Systems Inc.

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QA/Test Engineer (Cyara IVR Test Automation)

Dallas, TX, US • Posted 11 hours ago • Updated 11 hours ago

Contract W2

Contract Independent

On-site

$40 - $60/hr

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Job Details

Skills

Cyara
IVR
QA
Cyara IVR Test Automation
Automation
Testing

Summary

Job Description QA/Test Engineer (Cyara IVR Test Automation) Location: Dallas, TX or St. Louis, MO only
Only w2 or 1099 (Onsite No Remote)
Clinet: Health care
Duration: Long-term contract

Overview

We are seeking highly skilled QA/Test Engineers with strong experience in Cyara IVR test automation to support large-scale enterprise contact-center and telephony testing initiatives. The ideal candidates will have hands-on experience designing, scripting, and executing IVR/Telephony test cases using Cyara, along with broader QA automation expertise.

Key Responsibilities

Design, develop, and execute Cyara IVR automated test scripts for complex call flows.
Perform functional, regression, and end-to-end testing for IVR, telephony routing, and call center systems.
Validate call flows, prompts, routing logic, and backend system integrations.
Analyze test results, identify defects, and work with dev/infra teams to ensure timely resolution.
Build and maintain automation frameworks for IVR/telephony testing.
Collaborate closely with business teams, voice engineers, and project managers.
Support test planning, test data creation, and reporting for enterprise QA programs.
Ensure compliance with organizational standards, documentation, and quality metrics.

Required Skills & Experience

7+ years of QA/Test Engineering experience.
2 5 years of hands-on experience with Cyara (Explorer, Velocity, Pulse, Cruncher).
Strong understanding of IVR systems, call routing, SIP, Genesys / Cisco / Avaya contact center platforms.
Experience with test automation frameworks (Java/Python preferred).
Familiar with API testing (Postman, SoapUI, or similar).
Strong troubleshooting skills across telephony, logs, and integrations.
Experience working in large enterprise Agile environments.

Preferred Qualifications

Experience supporting healthcare or payer systems (Centene environment a plus).
Knowledge of cloud contact center platforms (Genesys Cloud, Amazon Connect, etc.).
Experience in CICD pipelines (Jenkins, Git, etc.).
Strong communication and documentation skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10221428
Position Id: 8830246
Posted 11 hours ago

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