The Business Solutions Architect, Seaware Touch is responsible for translating cruise business capabilities, operational requirements, and customer journeys into an integrated end-to-end solution using Versonix Seaware Touch and Seaware Core. Serving as the primary bridge across Business, Product, Enterprise/Integration Architecture, UX, Data, Testing, Operations, vendors, and delivery teams, this role owns the business solution across functional boundaries—ensuring requirements form a coherent, scalable reservation solution positioned within the broader enterprise ecosystem via approved APIs, events, and middleware patterns.
End-to-End Solution Architecture: Own end-to-end business solution design for Seaware Touch; translate business capabilities and customer journeys into functional components; maintain traceability from Business Capability to Business Outcome; identify solution gaps, overlaps, and unnecessary customization.
Seaware Touch Functional Architecture: Act as senior functional authority for cruise search, availability, itinerary/cabin selection, pricing/promotions, guest/group/agency management, packages/ancillaries, payments/refunds/credits, and reservation servicing. Actively challenge customization when standard Seaware capabilities suffice.
Cruise Business Process Architecture: Define future-state reservation processes across the lifecycle (Shop, Price, Quote, Book, Pay, Modify, Service, and Sail); harmonize processes across brands/channels; distinguish genuine brand differentiation from legacy variation.
Cross-System Solution Design: Define system-of-record responsibilities and business logic placement across Seaware, channels, pricing, CRM, MDM, air/hotel/transfers, payments, loyalty, and shipboard systems; partner with Integration Architects on API/interface designs without duplicating business rules.
Requirements & Design Governance: Review epics, features, stories, and acceptance criteria; detect contradictory business rules; participate in backlog refinement, PI planning, architecture reviews, and change control.
Versonix Partnership: Serve as senior functional counterpart to Versonix; validate configurations; distinguish standard functionality, configuration, extension, and customization; document vendor decisions and product gaps.
Business Rules Architecture: Establish governance for pricing, promotions, eligibility, deposits, penalties, upgrades, loyalty, commissions, credits, and refunds; maintain a Business Rules Catalog (Rule, Owner, Source, System of Execution, Exceptions, Applicable Brands, Test Coverage).
Testing & Solution Validation: Define end-to-end test scenarios; review SIT/UAT coverage; support defect triage (separating defects from requirements/config/data gaps); validate production readiness.
Architecture & Program Leadership: Actively drive decisions in architecture reviews, design sessions, PI planning, RAID reviews, and release-readiness reviews.
