Senior Network Operations Engineer

Job Title: Senior Network Operations Engineer

Location : Richmond, Virginia(Onsite)

Duration: 6 months

Responsibilities

• Manage day-to-day global network operations, ensuring high availability and adherence to SOPs.
• Lead incident and problem management activities, driving root cause elimination.
• Oversee configuration management, network policy compliance, and ITIL-aligned change processes.
• Manage the lifecycle of network hardware/software, including patches, upgrades, and vendor escalations.
• Serve as a primary interface for hotel leadership and IT stakeholders to manage service expectations.
• Support new hotel openings and network expansions, including WAN and wireless deployments.

Required Skills

• 12+ years in network operations/engineering within global or distributed environments.
• 10+ years of experience in Network Routing, Switching, Wireless, LAN, and Enterprise Network operations.
• Active Certifications: CCNA and CCNP (Routing and Switching) are mandatory.
• Expertise in ITIL processes and configuration/change governance.
• Strong knowledge of WAN and enterprise monitoring.

Nice-to-Have Skills

• Detailed Service Management skills to manage client delivery expectations.