Entitlement Analyst

Rockville, MD, US • Posted 8 days ago • Updated 6 hours ago
Contract W2
On-site
USD $25.00 - 29.00 per hour
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Job Details

Skills

  • Financial Services
  • Provisioning
  • SaaS
  • Research
  • Workflow Management
  • Productivity
  • Attention To Detail
  • Organizational Skills
  • Communication
  • MEAN Stack
  • Customer Service
  • Training And Development
  • SAP BASIS

Summary

Software Guidance & Assistance, Inc., (SGA), is searching for an Entitlement Analyst for a Contract assignment with one of our premier Financial Services clients in Rockville, MD .

Responsibilities :
  • Exercise sound judgment using documented procedures and policies while performing user provisioning activities that support authorized access to Entitlement Program applications (e.g., Web CRD, and IARD).
  • Activities include creating and maintaining accounts for Super Account Administrators (SAAs) for Investment Adviser firms.
  • Conduct research and provide solutions to entitlement cases and Tier II calls from internal and external customers.
  • Process Entitlement Agreements in accordance with Security protocols, documented work processes and procedures, and ensure that appropriate levels of access are granted based on user groups.
  • Identify solutions to entitlement issues that are escalated from the Support Center.
  • Respond to customers' questions related to the Entitlement Program and if necessary, provide guidance on complex entitlement issues to callers.
  • Research and resolve entitlement-related cases within agreed-upon service levels.
  • Utilize the unit's workflow management tool (Entitlement Productivity Access Log - EPAL) to process access requests to supported applications.
Required Skills:
  • Must demonstrate attention to detail, sound judgment, and solid organizational skills.
  • Must be able to demonstrate an in-depth understanding of entitlement security procedures, protocols, and work processes.
  • Solid communication skills are required.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: sgainc
  • Position Id: 26-00797
  • Posted 8 days ago

Company Info

About Software Guidance & Assistance

Founded in 1981, SGA is a technology and resource solutions provider with a national footprint and headquartered in the shadow of Wall Street. We’re a certified women-owned business. We provide contingent staffing, direct placement, and professional and managed services to transform businesses and evolve careers. We’re small enough to tailor our services to each client and big enough to deliver for some of the world’s largest employers. Our professionals are experts in areas such as IT, finance, accounting, risk, and clinical.

SGA provides contingent staffing, direct placement, and professional and managed services nationwide for Fortune 500 companies, mid-size businesses and select startups.

Our core skillsets include all areas of technology – business & data analysis, cyber & network security, database administration, development & architecture, infrastructure, program & project management, quality assurance & testing. We also deliver talent across professional business functions such as finance, accounting, risk, and clinical.

Our Professional & Managed Services team delivers IT projects through onshore, offshore and hybrid delivery models. We develop software products, modernize applications, add features, and integrate and maintain systems. Our scope covers, among others, complex application suites, data management and visualizations, machine learning and mobile applications.

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