Job Description :
Job Requirements Technical Professional Services Consultant Location NV - Reno, NV - Las Vegas, NJ - Egg Harbor, MSPosition OverviewAs a Professional Services Consultant, you will act as the face-to-face consultant and technical liaison for our proprietary systems at client sites across the US and globally. In this dynamic role, you will analyze customer business operations, guide clients through complex software configuration and implementation, and lead comprehensive system training. You will be instrumental in ensuring 100% client satisfaction by providing first-level support during user acceptance testing (UAT) and post go-live phases.Key ResponsibilitiesProvide expert professional consulting around casino business operations, software analysis, mentoring, and support for enterprise gaming products.Guide customers through the full software implementation lifecycle, ensuring seamless alignment with their operational requirements.Deliver structured training programs to client personnel (ranging from front-line staff to executives) using Instructor-Led (ILT), On-the-Job (OJT), and Virtual (VILT) delivery methods.Collaborate cross-functionally with Product Management, Engineering, and Technical Training teams to facilitate product readiness and improve documentation.Apply superior analytical and troubleshooting skills to resolve issues rapidly during upgrades and new system installations.Qualifications & Requirements8+ years of related experience in technical consulting, software implementation, or IT education; Bachelor’s degree preferred.Technical responsibilities include knowledge of casino operational businesspractices, problem identification, software configuration & implementation,testing, training and support? Technical aptitude, professional presentation skills and superior customer serviceskills required? Previous experience providing Mentoring, Training, and Support with softwareintegration requiring varied interpersonal and technical skills? Must be able to work cross functionally with Product Management, Engineering,Course Development, Support and Technical Training Support Services regardingProduct Development, Documentation & Internal Training and Readiness? Technical aptitude, professional presentation skills, and superior customerservice skills required? Ability to travel on average 50% but up to 80% (frequent and extended formultiple weeks at a time)Flexibility to work varied shifts, including weekends, holidays, and required overtime.Preferred QualificationsExperienced with:? IGT Software Experience in one or more of the below areas a plus;o Casino Accounting - Machine Accounting,o Casino Slot Operations - EZPay, Machine Accounting; Fills & JackpotProcessing, Attendant Workstation, Advantage Monitor, Drop Utilityo Casino Cage - EZPay, Cage and Table Accounting (CTA)o Casino Marketing and/or Player Loyalty- Patron Management, VariousBonusing productso Casino Table Games - Cage and Table Accounting (CTA), Table Managero Various other Casino Gaming Products - Tournament Manager, DynastyETG? History of Developing working relationships with all levels of casino personnelfrom front line staff to General Managers, Directors and Executives? May participate in sales and proposal presentations in addition to completingongoing team account activities? Experience in Casino Operations in a gaming related area a plus? Experience with training others: Training delivery methods include; instructorled training (ILT), on the job training (OJT) and remote virtual instructor ledtraining online (VILT)? Ability to travel internationally a plusWork Experience 2-5Years
