AWS Connect Solution Architect

Role Overview

We are seeking an experienced AWS Connect Expert to act as a Technical Advisory Consultant for implementing next-generation AI-powered conversational IVR solutions using Amazon Connect. The role focuses on providing architecture guidance, design validation, and best-practice recommendations across the full implementation lifecycle.

Note: This is a non-development, advisory-driven role focused on solution assurance and technical leadership.

Expertise You''ll Bring:

Core Technical Skills

• Deep expertise in Amazon Connect
• Experience with:
• Amazon Lex V2
• Contact Lens
• AI/NLP-based conversational IVR systems
• Strong understanding of:
• CCaaS architecture and contact center design
• Call flows, routing strategies, and queue management

Cloud & Integration Skills

• Strong AWS experience including:
• IAM, Lambda, S3, CloudWatch
• CI/CD and Infrastructure as Code
• Exposure to:
• AI/ML services and conversational AI ecosystems
• System integrations and API-based architectures

Experience Requirements

• 8+ years of experience in contact center technologies
• 3–5+ years hands-on or advisory experience in Amazon Connect
• Prior experience in AI-driven IVR transformation programs preferred

Nice to Have

• Experience with:
• Amazon Q in Connect / GenAI integrations
• Nova Sonic or voice AI solutions
• Multi-language IVR implementations