Location: Temple Terrace, FL
Salary: $45.00 USD Hourly - $47.00 USD Hourly
Description: Role Overview Join our Revenue Technology Admin Team as a
Systems Administrator focusing on post-contact analytics and revenue intelligence platforms. You'll oversee tools like Gong and NICE Nexidia-ensuring smooth operations, actionable insights, and meaningful collaboration across Sales, Support, Success, and Marketing. This is a great opportunity for someone passionate about SaaS tools, process optimization, and cross-functional teamwork.
NOTE: Location
: Temple Terrace, FL or
Alpharetta, GA - HybridKey Responsibilities - Administer Gong and NICE Nexidia platforms end-to-end
- Manage user access, licenses, permissions, and roles
- Oversee system integrations and troubleshoot API issues
- Configure dashboards, call filters, trackers, and workflows
- Collaborate with cross-functional teams to align platform functionality with business objectives
- Create scalable processes for scorecards, coaching workflows, and rep performance analytics
- Utilize platform insights to support onboarding, training, and compliance
- Maintain documentation and enforce governance best practices
- Assist in tool evaluations, upgrades, migrations, and UAT activities
- Define KPIs to measure platform impact and usage
Required Qualifications - 2+ years managing an app with 500+ active users
- 2-4 years administering SaaS platforms in CX, Revenue Intelligence, or similar domains
- Hands-on experience with Gong, NICE Nexidia, Observe.AI, Chorus, Verint, etc.
- Familiarity with CRM systems (Salesforce), CCaaS platforms (CXone), and BI tools (Tableau, Power BI)
- Experience with integrations between Gong/Nexidia and Salesforce
- Knowledge of JIRA-based documentation and ticketing
Nice-to-Have Skills - Understanding of sentiment analysis, QA frameworks, and transcription tech
- Exposure to call metadata tagging, voice traffic architecture, and AI/ML tools
- Experience with low/no-code automation using Postman, Zapier, Workato
- Familiarity with AWS Bedrock / Connect
- Agile methodology experience (Scrum, Kanban)
- Background in Network Engineering or Citrix environments
Education & Certifications - High School diploma
- Bachelor's degree in IT, Computer Science, Business Information Systems, or relevant experience
Preferred Certifications: - Gong Revenue Intelligence Admin or Enablement
- Salesforce Administrator
- Gainsight NXT Admin
- Google Data Analytics / Tableau Desktop Specialist
- ITIL Foundation
- AWS Certified Cloud Practitioner
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