Senior Business Analyst

Engagement Description –
The Senior Business Analyst supports healthcare operations by identifying, analyzing, and helping resolve operational issues that impact patient care, regulatory compliance, quality, and efficiency. This role leads cross-functional work groups across clinical, administrative, and operational teams to plan, coordinate, and track the actions required to address identified issues.
The Senior Business Analyst analyzes operational and performance data to identify trends and emerging risks, provides clear and timely reporting to leadership at all levels, and supports issue management and minor initiatives. This is a non-technical role focused on business processes, operational performance, and stakeholder coordination rather than system design or application development.

Top 3 Required Skills/Experience –
• Experience with Medicare Advantage
• Strong analytical skills
• Health plan operations

Required Skills/Experience – The rest of the required skills/experience. Include:
• Lead cross-functional work groups involving clinical, operational, quality, compliance, and administrative stakeholders to address healthcare operational issues
• Facilitate issue identification, root cause analysis, risk assessment, and action planning to support operational improvements
• Plan, coordinate, and track tasks, milestones, and deliverables required to resolve operational issues
• Analyze operational, quality, and performance data to identify trends, potential risks, and improvement opportunities
• Maintain issue logs, action plans, and documentation to ensure accountability and traceability
• Develop and deliver clear status updates, dashboards, and reports for frontline leaders, management, and executive leadership
• Demonstrated experience leading cross-functional teams in a healthcare environment without direct authority
• Strong analytical skills with experience analyzing healthcare operational, quality, or performance data
• Excellent written and verbal communication skills, including the ability to present complex information to senior and executive leadership
• Strong organizational and time-management skills with the ability to manage multiple operational issues simultaneously
• Experience with issue tracking, action planning, and performance reporting
• Ability to work effectively in a complex, regulated healthcare environment and manage ambiguity
• Advanced skills using Microsoft Excel and PowerPoint

Preferred Skills/Experience – Optional but preferred skills/experience. Include:
• Experience working with healthcare regulatory, accreditation, or quality frameworks (e.g., CMS, Joint Commission, state or federal regulations)
• Experience with performance improvement, root cause analysis, or customer satisfaction initiatives
• Basic project coordination experience
• Experience preparing executive-level summaries, dashboards, and leadership presentations
• Experience working in hospitals, health systems, payer organizations, or large healthcare networks

Education/Certifications – Include:
• Bachelor's degree a related field