Desktop Engineer with Project Deployment Experience
Central Point Partners
Dice Job Match Score™
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Job Details
Skills
- Deployment
- project
- M365
- desktop
- active directory
- remote tools
- ITIL
Summary
Scientific Research Company
Washington DC
ONSITE- Monday- Friday
Needed ASAP
Contract to Hire
Must work on W2
No C2C
No Sponsorship
Mid Level Desktop Engineer- MUST HAVE-
The hiring manager is really looking for someone who has hands on experience from start to finish initiating a project or deployment. So far, the candidates reviewed have done deployments but someone else built out the process.
Job Title: Level 2 Desktop Engineer (Workplace Technology Desktop Services)
Job Summary: As a Level 2 Desktop Engineer, you will provide advanced technical support for desktop hardware, software, and network-related issues. You will handle escalated support tickets, perform troubleshooting, and maintain the organization's computing resources. This role requires strong problem-solving skills and a deep understanding of IT systems, including SaaS management.
Key Responsibilities:
- Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues.
- Respond to and manage escalated support tickets, ensuring timely resolution.
- Install, configure, and maintain software and hardware components.
- Assist in the setup and support of network-related issues.
- Document support processes and resolutions in the ticketing system.
- Collaborate with other IT teams to resolve issues and improve support processes.
- Maintain knowledge of current IT trends and technologies.
- Administer and manage M365 services, with a focus on Teams, SharePoint, and OneDrive.
- Mentor and train junior support staff.
- Participate in IT projects and initiatives, contributing technical expertise.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2-4 years of experience in desktop support or a related IT role.
- Strong understanding of computer hardware, software, and networks.
- Experience with M365 administration, specifically Teams, SharePoint, and OneDrive.
- Ability to troubleshoot and resolve advanced technical issues.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience with Mac support and troubleshooting or experience with Jamf a plus.
- Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Skills:
- Windows operating systems
- Active Directory
- Microsoft Office Suite
- Remote desktop tools
- Network troubleshooting
- Hardware diagnostics and repair
- ITIL framework
- SaaS management (M365, Jamf)
Remarks:
This is an on-site position, 5 days per week.
- Dice Id: 90913413
- Position Id: 9131944
- Posted 20 hours ago
Company Info
Central Point Partners' Mission is to provide exceptional IT Staffing Services, IT Products, and other IT Services that are cost effective assets to our clients. We promote the highest standards of quality, integrity and customer service
What can Central Point Partners offer you as an employer that you can't find anywhere else? A company with an excellent culture, family-like work environment that will enable you to produce your best work, accomplish personal and professional goals, and form strong bonds with colleagues and mentors. We believe that a motivated and inspired workforce is the first step to satisfying the demands of our customers. Before we can help clients and consultants succeed, we must ensure that our employees work in an environment that supports their professional and personal development.