Cinter Career
Cinter Career

IT Helpdesk Manager - Japanese

New York, NY, US • Posted 1 day ago • Updated 5 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Design Of Experiments
  • Team Management
  • Service Delivery
  • Operational Efficiency
  • Team Building
  • Computer Hardware
  • Documentation
  • Technical Support
  • Supervision
  • Team Leadership
  • Conflict Resolution
  • Problem Solving
  • Communication
  • Customer Service
  • Management
  • English
  • Japanese

Summary

Job Details:
Job Title: IT Helpdesk Manager
Working Location: NYC
Working style: Hybrid
Employment Type: Permanent/Full-time
Salary: DOE (90-110K per yr.) + Full Benefits
Language: English & Japanese

What will you do:
IT Support Team Management
Manage and supervise daily IT support operations.
Lead, train, and support IT team members.
Monitor team performance and ensure quality service delivery.
Improve IT support processes and operational efficiency.
Coordinate with internal teams and external vendors.
Handle escalated issues and support team development.

Technical Support
Provide technical support for hardware, software, and IT systems.
Troubleshoot and resolve technical issues.
Assist with system installation, configuration, and maintenance.
Support IT-related projects and system improvements.
Provide technical guidance and assistance to end users.
Maintain IT documentation and support materials.

Required Qualifications & Skills:
Experience in IT support or a related technical field.
Previous supervisory or team leadership experience.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Strong organizational and time management abilities.
Ability to work independently and collaboratively.
Proficiency in English; Japanese language skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91130525
  • Position Id: e31711c2a9e751df747760170ec7ad20
  • Posted 1 day ago
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