ITSM Business Analyst

Chicago, IL, US • Posted 18 hours ago • Updated 18 hours ago

Contract Corp To Corp

Contract W2

Occasional Travel Required

On-site

$60 - $65/hr

Fitment

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Job Details

Skills

Configuration Management Database
Data Analysis
Data Quality
DevOps
IT Service Management
ITIL
Management
Microsoft Azure
Reporting
ServiceNow
Software Asset Management
Workflow

Summary

Role: ITSM Business Analyst

Location: Chicago, IL -Hybrid

Direct client

Job Title

3+ Years of working with ITSM (ServiceNow) - Software Asset Management will be preferred given this is current a gap within the team but will not be their only responsibility
2. Data Analysis: Experience using ServiceNow and Azure DevOps to extract and visualize data to determine validity and reliability for data quality. This is the current process used for software asset management while they look to move to future state using SAM with ServiceNow Workspace
3. Maintain accurate software asset records in CMDB and manage EOL action plans
Strong understanding of ITIL practices; ITIL Foundation or Intermediate certification preferred.
5. Experience with ServiceNow workflows and reporting.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: ittb
Position Id: 8884149
Posted 18 hours ago

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ITSM Business Analyst

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Job Details

Skills

Summary

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