Company Information:Elbit America is a leading provider of high-performance products, system solutions, and support services focusing on the defense, homeland security, commercial aviation, and medical instrumentation markets. With facilities throughout the United States, Elbit Systems of America is dedicated to supporting those who contribute daily to the safety and security of the United States. Elbit Systems of America, LLC is wholly owned by Elbit Systems Ltd. (NASDAQ: ESLT and TASE: ESLT), a global high-technology company engaged in a wide range of programs for innovative defense and commercial applications. For additional information, visit: ElbitAmerica.com or follow us on YouTube.
Job Summary:The Field Service Engineer delivers advanced technical support and service for complex systems and solutions at client sites. This individual acts as a technical expert, leading troubleshooting, maintenance, installation, and repair activities while ensuring high levels of customer satisfaction and adherence to company policies. The role also includes contributing to process and service improvements and supports the continuous enhancement of field engineering practices.
Responsibilities and Tasks (listed in bullet format) in order of priority to be successful- Perform advanced installation, commissioning, troubleshooting, and repairs of company products and solutions at customer locations.
- Serve as the primary technical resource for escalated field service issues and complex assignments.
- Lead technical projects or initiatives, ensuring timely and high-quality delivery.
- Develop and maintain strong relationships with clients, ensuring clear communication and customer satisfaction and logging issues into JIRA.
- Identify and recommend process, product, or service improvements based on field experience.
- Document service activities, technical issues, and solutions accurately using company systems.
- Ensure compliance with all safety, quality, and regulatory requirements.
- Collaborate with engineering, product, and customer support teams to resolve systemic issues and improve product reliability.
- Stay current with industry trends, new technologies, and company offerings.
- Perform daily checks of the system and quarterly preventative maintenance
- Complete Field Service Reports for both corrective and preventative maintenance
Education, Experience/Knowledge & License/Certification- Bachelor's degree in Engineering, Electronics, or a related technical discipline, or equivalent experience.
- 4+ years of relevant field service experience in a technology or engineering environment.
- Advanced knowledge of system installation, diagnostics, maintenance, and repair.
Skills and Abilities- Strong analytical, troubleshooting, and problem-solving abilities.
- Excellent communication and customer service skills.
- Experience leading projects or technical teams preferred.
- Ability to work independently and in high-pressure environments.
Travel/Physical Requirements- 40% Travel required
- No specific physical location required
Here Are Some of the Great Benefits We Offer:- Most locations offer a 9/80 schedule, providing every other Friday off
- Competitive compensation & 401(k) program to plan for your future
- Robust medical, dental, vision, & disability coverage with qualified wellness discounts
- Basic Life Insurance and Additional Life & AD&D Insurances are available
- Flexible Vacation & PTO
- Paid Parental Leave
- Generous Employee Referral Program
- Voluntary Benefits Available: Longer Term Care, Legal, Identity Theft, Pet Insurance, and more
- Voluntary Tricare Supplement available for military retirees
This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. The employer has the right to revise this job description at any time. The job description is not an employment contract. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Elbit America is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
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