Icertis Technical Lead

Remote • Posted 6 hours ago • Updated 5 hours ago

Full Time

Remote

Fitment

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Job Details

Skills

SQl
business rules
Incident management
Root Cause Analysis
Patch Management
technical documentation
production support
problem management
Workflow configuration
Release coordination
Environment Management
Application Support
Contract Lifecycle Management (CLM)
escalation management
SLA Management
Icertis CLM
Icertis Configuration
Contract Templates
Icertis Configuration & Metadata Management
CRM / ERP Integrations
Icertis Technical Lead
CLM Technical Support
Icertis Platform Architecture
Icertis Troubleshooting
Customer-Facing Support
Requirement Clarification
Customer Issue Tracking
Status Communication
Customer Advocacy
Hotfix Deployment
Platform Upgrades
Knowledge Base Articles
Runbooks
Product Enhancements
Collaboration with Engineering
Enterprise Application Troubleshooting

Summary

Solution IT Inc. is looking for Icertis Technical Lead for one of its clients Remote

Job Title: Icertis Technical Lead

Required skills:

Product Understanding & Troubleshooting: Develop a deep understanding of the Icertis CLM platform and how customers use it. Troubleshoot technical issues, identify root causes, and provide practical solutions or workarounds.
Customer Interaction: Work closely with customers (remote or on-site) to gather issue details, clarify requirements, and provide responsive support.
Issue Resolution & Escalations: Respond to support tickets, resolve problems within SLA, and escalate complex issues to development or engineering teams as needed.
Hotfixes & Upgrades: Assist in applying hotfixes, patches, and updates in production/staging environments, coordinating schedules and testing with customers.
Knowledge Base & Documentation: Create and maintain knowledge base articles, runbooks, and FAQs to speed up future support and improve self-help outcomes.
Product Enhancements: Support enhancement requests by understanding customer use cases and working with development or product teams to deliver improvements.
Customer Advocacy: Act as an advocate for the customer by tracking issues, communicating statuses, and ensuring needs are understood internally.
Process & CRM Support: Follow and improve customer support processes and tools to ensure efficient handling of technical cases.
Collaboration: Work with cross-functional teams - functional consultants, developers, QA, product owners - to resolve issues and drive product quality
Technical Troubleshooting: Experience diagnosing software issues; familiarity with enterprise application stacks and databases (e.g., SQL).
Support Tools Knowledge: Comfortable with ticketing systems, CRM processes, and support workflows.
Software Understanding: Understanding of Icertis CLM usage patterns and configuration principles is a plus.
Optional Development Skills: For more technical support tiers, skills in C#, .NET, SQL, and scripting can be beneficial.

Work Site: Remote

Duration: 6+ Months

Expected Start Date: Immediate - 2 weeks

Number of Positions: 01

Please send your responses back to

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10290916
Position Id: 2026-12438
Posted 6 hours ago

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Icertis Technical Lead

Dice Job Match Score™

Job Details

Skills

Summary

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