Innovative Information Technologies, Inc

Desktop Support Specialist

Wilmington, DE, US • Posted 17 hours ago • Updated 17 hours ago

Contract W2

On-site

$25 - $27/hr

Fitment

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Job Details

Skills

Desktop Support
Desktop Support Specialist
Help Desk Support
Technical Support
End User Support
Windows 10
Windows 11
Active Directory
Office 365
Microsoft 365
Azure AD
SCCM
Microsoft Intune
PC Imaging
Desktop Deployment
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
TCP/IP
DNS
DHCP
VPN
Printer Support
ServiceNow
Ticketing Systems
Remote Support
Citrix
User Account Administration
IT Asset Management
Incident Management
Customer Service
Technical Documentation

Summary

Location: Wilmington, DE 19801 Onsite (Must be within an hour of Wilmington and will have to pay for parking)
Hours/Week: 37
In person interviews only

Minimum of 3 years experience
Must have customer service experience

Category Summary:
The Desktop Support Specialist (DSS)support in-house teams and responding person to helpdesk tickets.

Role Description:
Respond to help desk tickets
Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, computer conferencing systems, and administrative systems. Build and configure new user workstation equipment (PC, desktop image, phone, peripherals, software, user accounts) Troubleshoot basic network, software, and printing problems.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10113363
Position Id: 8885133
Posted 17 hours ago

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Desktop Support Specialist

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Job Details

Skills

Summary

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