Customer Service Manager

Woodstock, NY, US • Posted 2 hours ago • Updated 2 hours ago
Full Time
No Travel Required
On-site
$100,000 - $115,000/yr
Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Job Details

Skills

  • Customer Service
  • Management
  • Manufacturing

Summary

Lead, coach, and develop the Customer Service team; manage hiring, performance management, and 
career growth.
• Create, execute, and monitor performance metrics that ensure accountability, responsiveness, and high￾quality output.
• Ensure compliance with U.S. Export Regulations and customer contractual requirements.
• Oversee all customer service functions, including quoting, purchase order review, order entry, order 
maintenance, customer portal management, and escalated issue resolution.
• Partner with Sales and internal teams to align service delivery with customer expectations and company 
objectives.
• Develop and optimize processes to improve efficiency, accuracy, and overall customer experience.
• Build strong relationships with key customers and territories through proactive communication and support.
• Establish and maintain customer service policies, procedures, and feedback/complaint mechanisms; 
leverage insights to drive continuous improvement.
• Identify issues early and implement practical, effective solutions; manage escalations professionally to 
restore customer confidence.
• Champion a culture of service excellence through communication clarity, ownership, and problem-solving.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: tca
  • Position Id: 8905107
  • Posted 2 hours ago
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