A3N consulting Llc
A3N consulting Llc

Service Desk Engineer (L1 Technical Support)

Phoenix, AZ, US • Posted 18 hours ago • Updated 18 hours ago
Contract W2
12 Months
No Travel Required
On-site
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Job Details

Skills

  • Active Directory
  • Cloud Computing
  • IT Service Management
  • ITIL
  • LAN
  • Microsoft Office
  • Operating Systems
  • Service Desk
  • Preventive Maintenance
  • Virtual Private Network
  • Virtualization
  • WAN
  • Technical Support
  • VMware
  • Printers
  • desktop support

Summary

JD:
 
Title: Service Desk Engineer (L1 Technical Support)
Location: Phoenix, Arizona, USA (Onsite)
Experience: 3–5 Years
Employment Type: Contract

Job Description
This opportunity is with LTM for the position of Engineer Service Desk Operations. The role requires providing phone, ESS tickets, and chat support for end users for one of our prestigious clients.
This is an L1 role where the incumbent is expected to be aware of ITIL methodologies:
  • Incident
  • Service Request
  • Change
  • Problem
The role demands excellent communication skills (oral and written), good customer handling skills, and excellent collaboration skills with the ability to work in a 24X7 shift environment.
The person will contribute towards effective resolution of issues and achieving project deliverables, SLAs, KPIs, and improvements.
The ideal candidate must have hands-on experience resolving technical issues over phone, chat, and emails.
 
L1 Technical Support
  • Handling all inbound calls, chats, and emails in service desk.
  • Handling basic L1 level queries from end users.
  • Diagnose and quickly resolve a wide range of Windows application issues.
  • Basic troubleshooting knowledge for internet, LAN/WAN connectivity, and VPN issues.
  • Escalate issues/problems to appropriate resolver groups using IT Ticketing System.
  • Install, upgrade, support, and troubleshoot printers and computer hardware.
  • Perform general preventative maintenance tasks on computers, laptops, and printers.
  • Customize and configure desktop hardware to meet specifications and business standards.
  • Email account administration:
    • Account creation and management
    • Distribution lists on Office 365
  • User account administration:
    • Account creation and management
    • Password resets on Active Directory
  • Familiarize end users with basic software, hardware, and peripheral device operation.
  • Take ownership of queries/issues/problems and document them in ITSM Tool.
  • Configure iPad/iPhone/Android devices for users.
  • Basic knowledge of:
    • Networking
    • Virtualization
    • Outlook
    • Windows
    • Mac OS
    • Web-based and installable applications
  • Strong knowledge of MFA configuration.
Customer Focus
  • Providing timely and accurate resolution of technical issues experienced by users.
  • Excellent communication skills.
  • Identify and escalate severe issues that could cause production impact.
Technical Skillset (Need to Know)
  • Networking experience in LAN/WAN environment.
  • Good knowledge of Active Directory.
  • Citrix.
  • O365.
  • Microsoft Windows.
  • Mobile Operating Systems (Android/iOS).
  • Antivirus.
  • SharePoint.
  • Laptop/Desktop/Tablet troubleshooting.
  • VPN Troubleshooting (Cisco VPN).
  • MFA.
Technical Skillset (Good to Know)
  • Knowledge of Infrastructure Exchange Server Technologies.
  • Virtualization (VMware, Cloud, Azure).
  • Hands-on experience working in ServiceNow ticketing tool.
Skills
Mandatory Skills:
  • Service Desk
Good to Have Skills:
  • Jira Service Desk
  • Windows Server
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91172317
  • Position Id: 9030073
  • Posted 18 hours ago

Company Info

About A3N consulting Llc

A3N Consulting LLC is a progressive and innovation-driven global consulting firm, founded by passionate entrepreneurs with a vision to redefine how organizations hire, manage, and develop talent. We deliver end-to-end workforce and consulting solutions that help organizations scale efficiently while empowering professionals to achieve sustainable career success.

Our strength lies in our team of highly skilled, domain-expert recruiters, who consistently deliver top-tier talent with one of the fastest turnaround times (TAT) in the industry — ensuring quality, agility, and precision in every engagement.

With a growing international presence across India, the UK, Dubai, Singapore, Malaysia, and the USA, A3N Consulting continues to expand its footprint as a trusted global partner in workforce transformation.

Our vision is to empower organizations with innovative, reliable, and growth-driven workforce solutions that not only meet hiring needs but also strengthen organizational capability, culture, and long-term success.

At A3N Consulting, we go beyond recruitment — we build partnerships, shape careers, and drive transformation through strategic consulting and service excellence.

Go to company profile
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

It looks like there aren't any Similar Jobs for this job yet.

Search all similar jobs
More jobs at A3N consulting Llc in Phoenix, AZ