Remote: Business Analyst

The ideal candidate will have experience supporting and managing technology projects for HR contact centers.  Candidate will need to be self-directed, motivated and comfortable working in an extremely fast-paced environment.

This individual should also have project management skills to handle a variety of activities working with business partners and our IT team, and will also require data analysis. Candidate must be willing to work at both a very detailed and strategic level.

Primary Duties and Responsibilities:

•             Deep experience in the HR domain

•             Assist in validating processes with stakeholders and translating these to business requirements

•             Support the writing or editing of formal business requirements

•             Perform qualitative and quantitative analysis of key performance indicators

Required Skills:

•             5+ years of experience in a Business Analyst role

•             2+ years of data analysis

•             2+ years of project management experience

•             Ability to use data and analysis to drive process improvement.

•             Act as a liaison between the Business and technology partners to ensure business objectives will be achieved with proposed technology solutions.

•             Maintain a level of constant and effective communication with subject matter experts in a variety of business, functional and technology areas

•             Demonstrated ability to complete multiple tasks under pressure.

•             Thrives in ambiguous work environment

•             Bachelor''s degree required

Preferred Skills:

•             Certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus but not required

•             Hands-on experience in implementing and maintaining People processes

•             Experiences with contact center technologies such as Phone/IVR, live chat and case management

•             Ai experience with virtual chatbots

•             Experience evaluating technical solution options

•             Familiarity with HR analytics and reporting tools for measuring HR performance and candidate satisfaction.

•             Ability to collaborate with team members in a virtual setting.