Application Support Engineer

Job Title: Application Support Engineer

Location: Remote

Duration: / Term: C2C

Experience Desired: 8+ Years
 

Job Description:

We are seeking a highly skilled Lead SRE / Application Support Engineer to lead production support, monitoring, and reliability initiatives across enterprise applications. The ideal candidate will bring deep expertise in AWS, observability tools, CI/CD pipelines, containerized environments, and cross-layer troubleshooting. This role requires strong technical leadership, proactive monitoring capabilities, and the ability to drive operational excellence in a microservices-based ecosystem.

Mandatory Skills:

• Lead application support,
• Java development or Java application supp background
  Good in splunk, Grafana, monitoring tools otel

Key Responsibilities

• Lead end-to-end application support across production and non-production environments.
• Should have a Java application development background or application support experience
• Design, implement, and optimize monitoring and alerting solutions using Splunk, OTEL and Grafana.
• Write complex Splunk queries, create dashboards, alerts, and monitoring use cases in Splunk.
• Drive root cause analysis and provide advanced troubleshooting across application, middleware, and infrastructure layers.
• Build, maintain, and optimize CI/CD pipelines to ensure seamless deployments and operational stability.
• Support and manage containerized applications using Kubernetes and Helm.
• Collaborate with development, DevOps, and infrastructure teams to improve system reliability and performance.
• Automate operational processes using scripting languages such as Python, Shell, Bash, or PowerShell.
• Ensure adherence to SLAs, incident management processes, and continuous improvement practices.
• Mentor junior team members and provide technical leadership in application support best practices. 

Key Skills:

Java, Splunk, Application support, Kubernetes, CI/CD, Telecom.