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Software Application Support Engineer, Retail Engineering Ops & Support (GSE)

Austin, TX, US • Posted 23 hours ago • Updated 10 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Retail
Virtual Team
People Skills
Technical Support
Software Engineering
Application Support
Scala
Java
SQL
Analytical Skill
Data Collection
Decision-making
Problem Solving
Conflict Resolution
Critical Thinking
Root Cause Analysis
Collaboration
Communication
RDBMS
PL/SQL
NoSQL
Unix
Shell Scripting
Cloud Computing
Amazon Web Services
Splunk
Software Performance Management
Electronic Commerce
Problem Management

Summary

This is an extraordinary opportunity for a hardworking support engineer to join a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role, technical in nature, requires the individual to gain deep technical knowledge and understanding of the eCommerce platform to provide technical support to our business and core engineering teams.

We are seeking strong people skills with excellent written and verbal communication skills, with the ability to take sophisticated technical topics and distill them in easy to understand non-expert terminology, will round out the core responsibilities of the role. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.\n\n

3+ years of software engineering experience in a large-scale environment, of which at least 2 years focused on Application Support Engineering\n\nCoding knowledge in Java, Scala and frameworks related to Java\n\nGood understanding of SQL\n\nSkills and experience in monitoring, alerting, fault analysis, and automation\n\nBS degree or job related work experience

Analytical problem solver who flourishes with data collection, analysis, and strategic decision-making based on quantitative results\n\nStrong problem-solving and critical thinking skills to solve complex problems with innovative solutions. Experience in RCA of technical issues\n\nStrong teammate who furthers collaboration; Excellent social skills\n\nStrong communication skills and ability to drive triage of critical issues with multiple technical and business teams\n\nGood knowledge of RDBMS, PL/SQL and NoSQL, Unix Shell Scripting\n\nWorking experience on cloud infra, like AWS\n\nExperience with one or more - Splunk, monitoring tools, APM & observability\n\nSupport experience with eCommerce platform is a plus\n\nExposure to Incident and Problem Management processes is a plus

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90733111
Position Id: 40b2e0cf04ec5140697d699353409d83
Posted 23 hours ago

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