Genesis10 is currently seeking a IT Technical Support Specialist for a 9+ month contract role with our client in, Oshkosh, WI. This role will be 100% onsite. Compensation: $24.00 - $26.00 per hour, depending on skill and experience level. SUMMARY: Responsible for supporting enterprise organization information technology requests, incident management, and outages. Appropriately route problems to the correct point of contact for immediate resolution or further escalation. Ensure customer satisfaction and operational excellence across enterprise end users.
RESPONSIBILITIES: - Providing day-to-day operational support and troubleshooting for the end user support ecosystem using appropriate standards for installation, configuration, response time, and ensure customer support excellence.
- Working on small projects and operational tasks
- Intimate knowledge of the ITIL process, ticket resolution, and stakeholder response
- Enhance technical knowledge and capabilities through training, understanding technical/organizational direction, and cross-training.
- Support and troubleshoot software applications on desktop and laptop computers, including basic to advanced operations and general computer use.
- Foundational troubleshooting network and connection issues for AV equipment, OT gear, and telephony (Cisco/Avaya).
- Document user requests and actions in ServiceNow ticketing system.
- Foundational troubleshooting client device break-fix, IMAC, imaging, and incident response support (PC, laptop, iPad, USB encryption, etc.).
- Directly engage stakeholders on incident response and event management escalations through timely response and excellent customer support
- Contribute to helpdesk SOPs and training manuals for level I and II support.
- Utilize office product suites, including M365 cloud applications (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, etc.).
- Other duties as assigned.
- Regular attendance is required.
MINIMUM QUALIFICATIONS: - Two (2) or more years of experience in the field or in a related area.
- Hardware, operating systems, ITSM, ITIL
- Written and verbal communication skills, customer service, issue resolution, and problem solving
- HS Diploma in combination with relevant certifications, or associate's degree in information technology or related Field
STANDOUT QUALIFICATIONS - Bachelor's degree in information technology or related field.
If you have the qualifications described and are interested in this exciting opportunity, apply today! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a permanent placement opportunity, our recruiter can discuss the unique benefits offered by that particular client with you.
Benefits of Working with Genesis10: - Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career with Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average).
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
For multiple years, Genesis10 has been recognized as a top staffing firm in the U.S., as well as a best company for work-life balance, career growth, diversity, and leadership, among other distinctions. To learn more or explore our available career opportunities, please visit us at .
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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