Salesforce Production Support Team Lead

Location: Remote EST

This person will lead the team in production support. This person will need to be an expert developer who has a strong understanding of LWC and Apex Triggers.

Position Description

• Salesforce Production Support role supporting a mission critical Salesforce platform for Provider Lifecycle Management.


• Design and architecture


• Problem Solving for the team on issues outside the box


• Act as the team lead, and primary go to resource for Salesforce issues across automation, integrations, data, and performance.


• Own day to day production stability, incident triage, root cause analysis, and resolution.


• Provide hands on Salesforce technical leadership using Apex, LWC, Flow, SOQL, and platform best practices.


• Troubleshoot multi system issues involving data warehouses, ETL, APIs, and downstream services.


• Support provider onboarding, credentialing, contracting, network participation, and provider data maintenance.


• Drive continuous improvement through monitoring, dashboards, automation, and operational insights.


• Collaborate with onshore-offshore teams and grow into the Production Support Team Lead role based on performance.

Required Skills

• 8+ years Salesforce development expertise (Apex, LWC, Triggers, SOQL Salesforce Object Query Language integrations)


• Leadership experience in Salesforce Production Support experience; comfortable with Production Support hands-on but also leading the functionally of problem solving for the team, dealing with stakeholders, design.


• Salesforce Design experience with external integrations (data loads in Jiva) - willing to jump in and not just step out if it's slightly outside Salesforce wheelhouse


• Understand what the customer is missing, why it is a high priority, how you deal with stakeholders.


• Experience dealing with challenging stakeholders.


• Strong troubleshooting and root cause analysis across complex enterprise environments.


• Leadership ability - capable of owning escalations and guiding a support team, not just working the queue.


• High accountability mindset with ownership from incident start to resolution.


• Experience working in an onshore-offshore delivery model.


• Strong communication and stakeholder management skills.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future