IntelliX Software, Inc.
IntelliX Software, Inc.

Hiring for IT Support Technician Pittsburgh PA

Hybrid in Bridgeville, PA, US • Posted 4 hours ago • Updated 4 hours ago
Contract W2
Contract Independent
3 Years
No Travel Required
Hybrid
Depends on Experience
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Fitment

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Job Details

Skills

  • Active Directory
  • Microsoft SCCM
  • LAN
  • Customer Service
  • Computer Hardware
  • Service Desk
  • TCP/IP
  • WAN
  • Tier 2

Summary

IT Support Specialist 
Seeks a Workstation Specialist in Bridgeville, PA OR  Pittsburgh PA
***This requisition will feature first round interviews via Teams.***
***Submit only candidates local to the Bridgeville, PA Area. Please specify the physical residence in the candidate''''''''s Summary of Qualifications under the details tab.**
*Start date for this position is as soon as possible.***
***This position is 80% onsite & 20% remote. The individual in this position will pick up their commonwealth-issued equipment from the District 11 Office (45 Thoms Run Road, Bridgeville, PA 15017) and badging could very well be done during the first week too. The work schedule will be discussed during the interview.***

 
Candidate will be a member of the District 11 IT Support Team located in Bridgeville.  This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.)  The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. The Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 11.  Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments.  The ability to use diagnostic software is required.  The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required.  The ability to assemble and support a microcomputer system and multifunction printers. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, InTune and SCCM.  The resource may also be required to document and follow technical processes.  Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required. This team member will be providing IT support assistance within the District 11 coverage area.
Essential Responsibilities:
 -Monitor incident queues for issues and take ownership and assist customers as required
 -Keep all support tickets up to date and well documented
 -As required, provided documentation on issue resolution for other teams
 -Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
 Required Skills and Experience:
Required: Valid Driver’s License
Required:  3+ years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment
Required:  3+ years experience installing and supporting laptops/docking stations
Required:  3+ years experience installing and supporting multifunction print devices
Required:  3+ years experience with Remedy or similar ticketing system
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90614925
  • Position Id: 9065752
  • Posted 4 hours ago

Company Info

About IntelliX Software, Inc.

By combining a highly-skilled local presence with a proven global development model, IntelliX delivers exceptional value to its customers, becoming a partner in their success.

Founded in 2005, IntelliX Software is a privately-owned company headquartered in the United States, Columbus, Ohio. From the beginning, the owners recognized an opportunity to create a new approach to IT services. IntelliX’ onsite/offshore model is the best of both worlds, providing onsite, local experts to develop one-on-one relationships, backed by global company resources and capabilities. This unique model has allowed IntelliX to craft a custom solution for each and every customer.

 

Our Vision

To earn global admiration as an IT Outsourcer, by building and maintaining long lasting relationship with people and technology and deliver functional software and excellent services.

We ensure an excellent relationship with our internal and external team; our employees and our clients. Our Team members work towards maximization of profits and to assist as well as enhance our clients’ business profits, productivity and also aim at overall growth of the business venture. We value our customers and try very hard to satisfy them in every way. Our functioning is transparent and we are totally committed towards team work, which would result in better results for our clients.

 

Our Mission

To strive hard to be a winner in various sectors of Software Outsourcing and consulting, maintaining excellence in our work culture. We also believe in implementing new and innovative concepts in our various project development processes, while ensuring cost effectiveness along with required solutions to our prospective clients.

Partnering with various clients help in bringing fresh ideas into the firm ensuring our youth in innovation, thus improving our quality standards accompanied with growth in the business productivity to be a trustworthy as well as a fair business partner Strong adherence to maintaining quality work along with its regular up-gradation. We would like to also motivate our staff to keep up high standards, keeping in view our clients’ complete satisfaction.

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Soni Kumari

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