Senior Business Intel Analyst, Contact Center Operations

Hybrid in Winchester, VA, US • Posted 4 hours ago • Updated 2 hours ago
Full Time
On-site
$96,900-$141,600 per year
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Job Details

Skills

  • Leadership
  • Supervision
  • Unstructured Data
  • Management
  • Dashboard
  • Root Cause Analysis
  • Analytics
  • Business Strategy
  • Ad Hoc Reporting
  • Business Intelligence
  • Cloud Computing
  • Reporting
  • Enterprise Resource Planning
  • Customer Relationship Management (CRM)
  • Database
  • Forecasting
  • Cost-benefit Analysis
  • Data Manipulation
  • Data Integration
  • Data Analysis
  • Programming Languages
  • Python
  • R
  • Research
  • Business Administration
  • Statistics
  • Performance Management
  • Preventive Maintenance
  • Project Management
  • Military
  • Media
  • Intellectual Property
  • IP
  • SAP BASIS
  • Law
  • Recruiting

Summary

Overview

Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and analysis techniques.

Responsibilities

Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance.
Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions
Develop, maintain, and manage advanced reporting, dashboards, and BI solutions
Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems.
Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives.
Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance.
Provide reporting solutions and respond to ad-hoc report requests within the business area
Create specifications for reports and analysis based on business needs and required or available data elements
Build working relationships with team members and subject matter experts
Lead small projects and initiatives

Qualifications

5-7 years of experience in data analysis and reporting
Complete knowledge and understanding of business area/specialization
Advanced skill using business intelligence applications and/or cloud services
Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors
Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis
Advanced skill in complex data manipulation across multiple tables
Effective data integration, cleaning and validation skills
Skill communicating data analysis and visualizations to nontechnical and senior audiences
Skill with data analysis tools and programming languages such as Python, R
Research skills
Interpersonal skills
Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words
Bachelor's Degree in Business Administration, Statistics, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

Fortune 100 Best Companies to Work For 2025

Yello and WayUp Top 100 Internship Programs

Computerworld Best Places to Work in IT

Newsweek Most Loved Workplaces

2025 PEOPLE Companies That Care

Newsweek Most Trustworthy Companies in America

Military Times 2025 Best for Vets Employers

Best Companies for Latinos to Work for 2025

Forbes 2025 America's Best Large Employers

Forbes 2025 America's Best Employers for New Grads

Forbes 2025 America's Best Employers for Tech Workers

2025 RippleMatch Campus Forward Award Winner for Overall Excellence

Military.com Top Military Spouse Employers 2025

2025 Handshake Early Talent Award

From Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10117743
  • Position Id: 29263-OTHLOC-300000025800044
  • Posted 4 hours ago

Company Info

About Navy Federal Credit Union

MAKE OUR MISSION YOUR PASSION

In all we do at Navy Federal Credit Union, we are guided by one strong focus: our mission to serve our members. Each of us brings our own unique talents, ideas, and perspectives on life, finding innovative ways to provide our members with what they need.


Navy Federal is the world's largest credit union, with more than 15 million members, $190 billion in assets and 25,000+ employees. Throughout campuses in Vienna, VA; Winchester, VA; Pensacola, FL and San Diego, CA, as well as more than 380 branches, we serve the Armed Forces, Department of Defense, Veterans and their families with world-class financial products and services.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

Mission: As a member-owned and not-for-profit credit union, Navy Federal's mission is to always put members first. Each area of the credit union operates with the same purpose in mind: making members' financial goals the top priority. We're honored to serve those who serve: DoD and Coast Guard Active Duty, Veterans, retirees, civilians and their families.

Equal Opportunity Employer, including disability/vets. Image used for representational purposes only; does not imply government endorsement.

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