Job#: 3058228 Job Description: Technical Product Manager
Location: Seattle, WA (On-site)
Role Overview
This Technical Product Manager role operates as the technical owner for critical platform domains. You will develop deep expertise in production system behavior, store dependencies, failure modes, and strategic investments to improve reliability, scalability, and operational excellence. By treating the platform as a product, you will ensure store partners, field operations, support teams, and engineering consumers can depend on the platform daily. This position combines product thinking, engineering depth, operational ownership, and AI-augmented technical investigation to help shape the future of retail technology.
Key Responsibilities
- Serve as the technical owner for an assigned portfolio of platform services, defining domain roadmaps that balance reliability, modernization, and feature delivery.
- Partner directly with pilot locations and field operations teams during rollouts to observe real-world usage and identify operational friction.
- Define adoption, reliability, and rollout success metrics, monitoring early rollout health to recommend deployment decisions.
- Run services locally, execute test suites, reproduce defects, and investigate customer-impacting issues to validate system behavior.
- Leverage AI-assisted engineering tools to map transaction paths, analyze test coverage, and accelerate root cause analysis.
- Define Service Level Indicators (SLIs) and Service Level Objectives (SLOs) while managing error budget policies to drive customer-journey-based observability.
- Participate in architecture and design reviews to identify resiliency, scalability, and supportability risks.
- Lead agile planning and delivery cadences, facilitating sprint planning, reviews, and retrospectives while tracking delivery health metrics.
Required Qualifications
Education: Bachelor's degree in Computer Science, Engineering, Technical Product Management, or a related field of study.
Experience: Demonstrated experience as a technical product manager or technical owner managing platform services, APIs, and service integrations.
Technical Skills: Strong technical fluency with the ability to clone repositories, run services locally, analyze logs, and execute API and GraphQL requests. Experience with observability tools, Service Level Objectives (SLOs), and agile delivery metrics is required.
Preferred Qualifications
- Experience with store-edge computing, offline operations, fleet rollouts, and synchronization models in hardware-constrained environments.
- Proficiency utilizing AI coding agents and engineering assistants to trace transaction flows and assess code test coverage.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
