Incident Reporting Manager- Blockchain/DLT Systems
SVATS
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Job Details
Skills
- Reporting Manager
- ITSM
- blockchain
- ServiceNow
- Incident Manager
- Banking
Summary
Role: Incident Reporting Manager- Blockchain/DLT Systems
Location: Jersey City, NJ (Onsite)
Domain: Corporate & Investment Banking / Digital Assets
Key Responsibilities
Blockchain Incident Lifecycle: Oversee end-to-end logging, triage, and reporting of mainnet, testnet, and smart contract execution failures.
Technical War Rooms: Coordinate rapid-response communication between smart contract engineers, node operators, security teams, and traditional banking infrastructure peers.
Regulatory Compliance: Draft high-fidelity post-incident reports that meet strict federal and international financial regulatory compliance frameworks.
Metrics &Analytics: Build data-driven dashboards to track blockchain network uptime, transaction finality delays, gas fee anomalies, and team response metrics.
Required Qualifications
Experience:10+ years in Financial Services IT Service Management (ITSM), Operational Risk, or Production Support, with at least 1-2 years dedicated to blockchain or decentralized applications (dApps).
Technical Knowledge: Deep understanding of enterprise blockchain mechanics (e.g., Ethereum/EVM, Hyperledger, Corda), consensus mechanisms, gas optimization, and smart contract logic.
Tooling Proficiency: Advanced hands-on experience with institutional ITSM platforms (ServiceNow, Jira) and blockchain analytics tools (Splunk, Dune, block explorers).
Communication: Masterful technical writing capability to simplify complex cryptographic or protocol-level anomalies into actionable summaries for non-technical stakeholders.
- Dice Id: 91097758
- Position Id: 9061229
- Posted 4 hours ago
Company Info
VATS is a decade IT Software Solution Engineering Company. Initially, we started our path with digital marketing services which later expanded to offering world class Software Solutions to organizations across the globe.
Today, our technology team comprises of more than 300+ professionals and experts in their own niches of Mobility, Web development, Cloud services, Microsoft and Open Source Technology based Software Solutions, ERP, Content Management, and CRM Solutions. Apart from this, we have strong team of Digital Marketing and PPC experts who define and redefine process to offer best in class services to our customers.
Our mission is to be an example of radical honesty for our clients during and after the entire project duration.
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