Client Delivery Readiness Specialist

King, NC, US • Posted 3 days ago • Updated 9 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Information Technology
  • Finance
  • Payments
  • Product Requirements
  • Agile
  • JIRA
  • Microsoft Office
  • Analytical Skill
  • Conflict Resolution
  • Problem Solving
  • Attention To Detail
  • Communication
  • Analytics
  • Banking
  • Payment Systems
  • Core Banking
  • Regulatory Compliance
  • Financial Services
  • Dashboard
  • Auditing
  • Workflow
  • Management
  • Scripting
  • Testing
  • Documentation
  • Training
  • Knowledge Transfer

Summary

Client Delivery Readiness Specialist

Location: Charlotte, NC - Hybrid

Type: Full Time

Industry: Banking/Financial preferred

Year of experience: 5+ Years

Qualifications Required
  • Bachelor's degree in Business, Information Technology, or a related analytical field.
  • 3+ years of financial industry experience, specifically within payments, with a proven track record of documenting complex operational processes and product requirements.
  • Proficiency in Agile methodologies and hands-on experience managing workflows in Jira.
  • Proficiency in MS Office Suite.
  • Exceptional analytical and problem-solving skills, sharp attention to detail, and professional verbal and written communication skills.
Qualifications Desired
  • 5+ years in a dedicated analytics or operations role within a banking or fintech environment.
  • Deep understanding of electronic payment systems, core banking technology, and testing frameworks.
  • Strong working knowledge of Risk, Compliance, and Governance policies within the financial services sector.
Essential Functions and Responsibilities
  • Author, optimize, and govern the Client Delivery Readiness framework and all associated program documentation.
  • Design, evaluate, and publish executive management reports, monthly key metric dashboards, and comprehensive audit reports.
  • Partner with internal cross-functional teams and technical subject matter experts to architect, map, and standardize operational workflows.
  • Oversee that client certification scripts, testing documentation, and deployment checklists are rigorous and fully executed; lead the annual review of Client Delivery Readiness operational procedures.
  • Define training requirements and facilitate high-level knowledge-transfer sessions between product/technology teams and support staff.

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  • Dice Id: sharpdec
  • Position Id: 53448
  • Posted 3 days ago
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