Join a specialized mortgage financing company as a Systems Administrator in a full-time role supporting critical mortgage technology platforms. This organization specializes in financing manufactured, modular, and mobile homes, offering unique loan products including chattel (homes only), land-and-home packages, FHA, VA, and conventional options. The company caters to a niche market providing tailored financing solutions beyond standard home loans, focusing on affordability for these specific housing types. With private equity firms looking to invest and scale production by 3x over the next year, this is an exciting time to join a growing organization. You'll support mission-critical mortgage servicing and origination platforms, with particular focus on MSP Mortgage Servicing System and Encompass by ICE Mortgage Technology. While the position is technically onsite, team members who have been with the organization for more than a year transition to a hybrid schedule with 1 to 2 days onsite and the remaining days remote.
This is an exceptional opportunity to join a mortgage technology environment during a significant growth phase. With private equity investment driving 3x production scaling over the next year, you'll be at the center of infrastructure expansion and system optimization initiatives. The role offers unique exposure to specialized mortgage servicing platforms that are industry-leading and highly sought-after skills in the mortgage technology sector. Working with MSP Mortgage Servicing System and Encompass gives you deep expertise in platforms used across the residential mortgage industry, making you highly marketable. The niche focus on manufactured, modular, and mobile home financing means you'll work with specialized loan products and unique business processes not found in traditional mortgage companies. You'll have significant impact on systems that directly enable the company's ability to help people achieve affordable homeownership in underserved markets. The pathway to hybrid work after one year provides excellent work-life balance, and the growth trajectory means opportunities for advancement as the team expands. With competitive compensation ranging from $75,000 to $105,000 depending on experience, this role offers both technical challenge and career growth in the mortgage technology space.
Required Skills & Experience
- 3 to 5 years of systems administration experience
- Strong Windows Server administration background
- Active Directory management and administration
- Desktop support and end user technical support
- Network troubleshooting and connectivity support
- Experience with virtualization technologies (VMware, Hyper-V)
- Backup and disaster recovery experience
- Strong problem-solving and troubleshooting abilities
- Excellent communication skills for technical and non-technical audiences
- Ability to work independently and manage multiple priorities
- Strong documentation skills
- Customer service mindset
Desired Skills & Experience
- Experience with MSP Mortgage Servicing System by ICE Mortgage Technology (highly preferred)
- Experience with Encompass by ICE Mortgage Technology (highly preferred)
- Mortgage industry or financial services technology background
- Understanding of mortgage servicing workflows and processes
- Experience supporting loan origination systems
- SQL Server administration and query experience
- PowerShell scripting and automation
- Azure or cloud platform experience
- Security best practices in financial services
- ITIL framework knowledge
- Experience in high-growth or scaling environments
- Compliance awareness (SOX, GLBA, data privacy regulations)
What You Will Be Doing
Tech Breakdown
- 40% Mortgage Platform Support (MSP, Encompass, and related mortgage technology systems)
- 30% Systems Administration (Windows Server, Active Directory, infrastructure management)
- 20% End User Support (desktop support, troubleshooting, user assistance)
- 10% Projects and Infrastructure Scaling (supporting 3x growth initiatives, system optimization)
Daily Responsibilities
- 50% Hands-On Technical Support (troubleshooting, system maintenance, user support)
- 30% Mortgage Platform Administration (MSP/Encompass support, configuration, optimization)
- 20% Infrastructure Management (server maintenance, backups, documentation, projects)
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