Incident Manager

Job#: 3022061

Job Description:

Job title: Incident Manager

Duration: 12 months

Location: Chandler AZ (Hybrid)

Payrate: $50.00 - 56.09/hr

Role and responsibilities

Seeking a skilled Incident Commander responsible for overseeing and coordinating the response to major incidents. This role will provide US regional support for the Global Incident Management function for the Banking Production Services Technologies, delivering 24x7 service for 650+ Applications. Partners with global team mates to allow for seamless delivery of Incident Management Processes.

Drive to Resolution Business Impacting Incidents:

Incident Coordination: Manage high-severity incidents by leading triage efforts, hosting bridge calls, documenting timelines and resolution to ensure all business impacting incidents are resolved in a timely manner with minimal business impact

Analysis and Mitigation: Coordinate the team to understand impacts, perform forensics, categorize, and mitigate incidents, ensuring the right experts are engaged

Communications: Ensure all personnel know their role during incidents. Keep teams aligned and accountable to timely completion of allocated actions. Ensure regular updates to Business and Technology stakeholders

Experience in a Major Incident Management role

Strong technical background with the ability to understand complex systems and troubleshoot issues

ITIL Certification

Assertive with strong leadership skills, quick decision-making abilities, and the capability to coordinate multiple teams and resources in real-time

Ability to think strategically and plan for different scenarios that could occur during an incident

Ability to run the room and fearless regarding escalation

Ability to negotiate

Excellent written and verbal communication skills and experience with Executive level communications

Strong sense of accountability and ownership

Must be proactive, enthusiastic, flexible and results driven with attention to detail

A team player who must be able to remain calm under pressure, juggle multiple priorities, using initiative to meet deadlines without close supervision

Capable of working across organizational boundaries in a very demanding, high-output environment

Experience working in a large enterprise IT Organization

Payments and Treasury Cash Management knowledge

Experience with triaging mission critical systems failure and resolution

Trained or experienced in advanced risk management/identification

Knowledge of crisis management, disaster, and business recovery and continuity management

Experience with postmortem processes and continuous improvement methodologies.

Knowledge and understanding of Change policy

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.