Software Quality Engineer

Must Have Skills:

• 7+ years of experience in software quality engineering, test automation, software testing, or closely related technology roles, with flexibility based on demonstrated impact and scope of responsibility.
• Broad knowledge of test automation across application layers, including UI automation, API testing, database validation, integration testing, and regression automation.
• Proven track record leading quality assurance or quality engineering efforts for major projects, products, releases, or complex integrated systems.

Nice To Have Skills:

• Experience testing IVR, contact center, telephony, voice, customer communication, or omnichannel customer experience platforms.
• Hands-on experience with the Cyara testing platform, including IVR journey validation, test case design, regression execution, monitoring, or automated voice-channel testing. This is a significant plus but not required.

Qualifications

The ideal candidate is an experienced quality engineer who can combine hands-on technical depth with planning, coordination, mentoring, and strong stakeholder communication.

• 7+ years of experience in software quality engineering, test automation, software testing, or closely related technology roles, with flexibility based on demonstrated impact and scope of responsibility.

• Proven track record leading quality assurance or quality engineering efforts for major projects, products, releases, or complex integrated systems.

• Demonstrated ability to take responsibility for product quality at a team or product-area level, including examples of preventing major issues, improving release confidence, or strengthening quality outcomes.

• Strong experience creating test strategies, test plans, test estimates, execution schedules, quality metrics, release recommendations, and risk mitigation plans.

• Broad knowledge of test automation across application layers, including UI automation, API testing, database validation, integration testing, and regression automation.

• Familiarity with cloud environments, distributed systems, infrastructure dependencies, and environment readiness as they relate to quality engineering.

• Excellent written and verbal communication skills, with the ability to explain quality concerns, technical findings, risks, and recommendations to developers, product managers, engineering leaders, and other stakeholders.

• High ownership, accountability, adaptability, and judgment when navigating changing priorities, schedule pressure, production issues, and release-risk decisions.

Preferred Experience

• Experience testing IVR, contact center, telephony, voice, customer communication, or omnichannel customer experience platforms.

• Hands-on experience with the Cyara testing platform, including IVR journey validation, test case design, regression execution, monitoring, or automated voice-channel testing. This is a significant plus but not required.

• Experience validating end-to-end customer journeys that span IVR, APIs, databases, third-party services, or downstream banking systems.

• Experience in banking, financial services, payments, lending, digital servicing, customer care, or another regulated industry.