The IT Field Services Technician is responsible for the design, management, and support of moderate to complex systems with general supervision. Areas of responsibility include core operating systems (Macintosh and Windows), software distribution, and anti-virus solutions.
This role provides direct technical support for supported computing systems and software with limited direction. Responsibilities include monitoring and resolving issues related to supported devices and applications, including computers, monitors, printers, handheld devices, scanners, and standard desktop software applications.
Essential Job Functions- Manage support tickets for Windows and Macintosh software/applications and hardware
- Provide assistance to ensure timely resolution and adherence to established SLAs
- Resolve service requests from the incident tracking system in a timely, accurate, and efficient manner using remote tools when possible
- Perform on-site visits to install or update hardware and applications, and complete quality assurance or assessment activities
- Document root causes and solutions, contributing to knowledge management systems
- Maintain accurate records of all end-user device assets
- Collaborate effectively within the team and across the enterprise to support IT service integration
- Provide feedback to engineering teams to improve system performance, stability, and reliability
- Demonstrate strong understanding of help desk services, processes, and procedures
- Mentor and support less experienced team members
- Work with internal teams and vendors to restore services and resolve complex issues
- Model strong customer service in a fast-paced, high-volume environment
- Assist help desk staff to support first-call resolution when applicable
- Participate in on-call rotation for after-hours support
- Provide specialized user support, including executive support when required
- Deliver hardware and software consultations to end users
- Partner with other IT teams to resolve complex technical issues
- Perform additional duties and participate in special projects as assigned
Skills- Windows Server
- PC Support
- ServiceNow
Job Type & LocationThis is a Contract position based out of Harvey, IL.
Pay and BenefitsThe pay range for this position is $28.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Harvey,IL.
Application DeadlineThis position is anticipated to close on Jun 5, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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