Customer Service Representative - Hybrid (3 days/week) - Long term contract - Washington, DC - B4143B

Our direct client is looking for a Customer Service Representative for a Hybrid (3 days/week) Long term contract in Washington, DC

J0B DESCRIPTION:
- The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. 
- This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.
- Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
- Assist customers with product information, order status, or any account-related issues.
- Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
- Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.
- Process transactions, returns, and exchanges according to agency guidelines.
- Collaborate with other departments to address and resolve complex issues.
- Provide feedback to management on recurring customer concerns and suggest improvements.
- Stay informed about industry trends and best practices to enhance customer service quality.
- Perform other duties as assigned to support the customer service team.

SKILL MATRIX:
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Required
- Strong organizational and multitasking abilities - Required
- Excellent written and verbal communication skills - Required
- Ability to handle sensitive information with confidentiality - Required
- High School Diploma - Required

Question 1: Is your candidate willing and able to report on-site to DC office 3x/week? On-site requirements can be subject to change.
Question 2: In-person interviews will most likely be required for this role. Is your candidate aware/agreeing to this requirement?

Location: Hybrid (3 days/week), Washington DC
Type: Long term contract
Work Location: 2235 Shannon Place SE, Washington DC, 20020

Please send resume to "jobs at etechnovision dot com" with B4143B in Subject for immediate consideration.