IT Operations Reporting Analyst

Hybrid in Plano, TX, US • Posted 2 days ago • Updated 2 days ago
Full Time
Occasional Travel Required
Hybrid
$80,000 - $100,000/yr
Fitment

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Job Details

Skills

  • ITSM
  • Service now
  • report generation
  • remedy

Summary

A collaborative spirit and excellent communication skills.
Ability to handle complex incidents and implement resolutions
A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
The ability to work with cross-functional teams
Required Skills :
Hands on experience with Reporting tools, JIRA/Horizon, Remedy ITSM .

Experience with Reporting platforms, enterprise data repositories, operational data layers to perform data extraction, analysis, KPI reporting, governance reporting, trend analysis, and executive dashboard creation.
Preferred Skills :
Data Extraction and Analysis
Data Validation & Reconciliation
Data Quality Reviews
Root Cause & Trend Analysis

Job Link to Apply for the role: ;amp;partnerid=25633&siteid=5439&Areq=150440BR

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10204393
  • Position Id: 150440BR
  • Posted 2 days ago
Contact the job poster
SS

Sreejitha Si

Recruiter @ Infosys Technologies Ltd
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