Program Assistant

Job Title: Program Assistant
Location: Pensacola, FL
Type: Contract
Work Model: Hybrid – onsite and remote

Responsibilities

• Serve as a point of contact for team members participating in the education assistance program.
• Track and manage individual cases from submission through completion.
• Provide timely responses to inquiries and support requests.
• Review and verify documentation for tuition and fee reimbursements.
• Ensure compliance with program policies and eligibility criteria.
• Coordinate with finance and payroll teams to process payments accurately and on time.
• Assist team members with course registration processes when applicable.
• Maintain records of approved institutions, programs, and courses.
• Monitor deadlines and ensure timely submission of required documentation.
• Collaborate with payroll to ensure accurate tax treatment of reimbursements.
• Maintain confidentiality and compliance with data privacy and employment regulations.
• Support audits and reporting requirements related to the program.
• Identify opportunities to streamline processes and enhance the employee experience.
• Assist in updating program materials, FAQs, and internal communications.
• Support data collection and reporting for program evaluation and improvement.

• Bachelor’s degree in Business Administration, Human Resources, or a related field (or equivalent experience).
• 2+ years of experience in program administration, HR operations, or employee benefits.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and experience with ServiceNow or case management systems.
• Familiarity with payroll processes and education reimbursement policies is a plus.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1