Job Title: Trade IT Functional Support Analyst (Front Office Trading Support)

Location: Chicago, IL
Employment Type: Contract 
Experience Required: 5+ Years

Job Description

We are looking for an experienced Trade IT Functional Support Analyst to join our Front Office Technology team. In this role, you will provide day-to-day support for trading applications and Order Management Systems (OMS), working directly with traders and business users to ensure the smooth execution of trades throughout the entire trade lifecycle.

The ideal candidate will have strong experience supporting front-office trading environments within the financial services industry and possess a solid understanding of capital markets, brokerage operations, trade processing, and production support.

Key Responsibilities

• Provide front-office production support for trading applications and Order Management Systems (OMS).
• Work closely with traders, operations, and technology teams to resolve trading and application issues in a timely manner.
• Monitor trading systems to ensure business continuity and high system availability.
• Investigate and resolve production incidents, perform root cause analysis, and implement preventive solutions.
• Support the complete trade lifecycle, including trade capture, validation, allocation, settlement, and reconciliation.
• Coordinate with development teams on application enhancements and production releases.
• Perform trade reconciliation and ensure accurate processing across internal and external systems.
• Develop and execute SQL queries for troubleshooting and data analysis.
• Utilize Python scripting to automate repetitive support tasks and improve operational efficiency.
• Prepare operational documentation, incident reports, and support procedures.
• Participate in system testing, deployment activities, and production releases.

Required Qualifications

• Bachelor''s degree in Computer Science, Information Technology, Finance, or a related field.
• Minimum 5 years of experience in one or more of the following:
  • Front Office Support
  • Trade Support
  • Trading Operations
  • Production/Application Support
• Experience working within a financial institution, investment bank, brokerage, or asset management environment.
• Strong communication and stakeholder management skills.
• Ability to thrive in a fast-paced trading floor environment.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong attention to detail and ability to work under pressure.

Required Technical Skills

• Python
• Microsoft SQL Server / T-SQL
• Order Management Systems (OMS)
• Production Support
• Incident Management
• Trade Monitoring
• Root Cause Analysis (RCA)

Required Domain Knowledge

• Equity Trading
• Fixed Income
• Derivatives
• Brokerage Operations
• Trade Lifecycle Management
• Trade Settlement
• Trade Reconciliation
• Clearing Operations
• Custodian Operations
• Trade Finance

Preferred Qualifications

• Experience supporting front-office trading applications.
• Knowledge of financial markets and capital markets operations.
• Familiarity with Agile methodologies and ITIL processes.
• Experience with ticketing tools such as ServiceNow or Jira.
• Exposure to monitoring and logging tools is a plus.

If you have a passion for supporting mission-critical trading systems and enjoy working in a dynamic financial environment, we''d love to hear from you.