SAP PM/QM Level 1/2 Support analyst

SAP PM/QM Level 1 & Level 2 Support Analyst
Location: Remote (USA)
Duration: Contract / Contract-to-Hire

<>Job Summary

We are seeking an experienced SAP PM/QM Level 1 & Level 2 Support Analyst to provide functional support, troubleshooting, and system maintenance for SAP Plant Maintenance (PM) and Quality Management (QM) processes within a manufacturing environment. The ideal candidate will have hands-on experience supporting SAP users, resolving production issues, maintaining shop floor technologies, and collaborating with business stakeholders to enhance SAP functionality.

Key Responsibilities

<>SAP PM/QM Functional Support

• Provide Level 1 and Level 2 support for SAP PM and QM modules, resolving user issues and system-related incidents.
• Analyze business requirements and translate them into functional specifications for SAP enhancements and process improvements.
• Support, troubleshoot, and maintain custom SAP transactions, reports, labels, and user interfaces.
• Participate in SAP configuration, testing, validation, and deployment activities related to maintenance and quality management processes.
• Collaborate with cross-functional business and IT teams to design scalable solutions and improve end-to-end business processes.
• Assist in process documentation, end-user training, and knowledge transfer activities.
• Monitor system performance and proactively identify opportunities for process optimization.

<>SAP & Manufacturing Systems Support

• Provide desktop, shop floor, and end-user support for SAP-related hardware and software environments.
• Support and troubleshoot SAP-connected label printers, barcode scanners, wireless scanners, and related peripheral devices.
• Maintain and upgrade hardware inventory including PCs, laptops, printers, scanners, and manufacturing workstations.
• Support Quality Lab and Material Lab systems, including both hardware and software components.
• Assist with site-specific IT projects, system upgrades, deployments, and user acceptance testing.
• Coordinate with Level 3 support teams and external vendors for issue escalation and resolution.

Required Qualifications

• 3+ years of SAP PM and/or SAP QM support experience.
• Experience providing Level 1 and Level 2 application support in a manufacturing environment.
• Strong understanding of SAP Plant Maintenance (PM) and Quality Management (QM) business processes.
• Experience troubleshooting SAP transactions, labels, scanners, printers, and shop floor technologies.
• Ability to gather requirements, document functional specifications, and support testing activities.
• Strong problem-solving, analytical, and communication skills.
• Experience supporting end users in production, manufacturing, or industrial environments.

Preferred Qualifications

• SAP PM/QM configuration experience.
• Experience with barcode labeling systems and wireless scanning technologies.
• Knowledge of manufacturing operations, quality systems, and maintenance processes.
• Exposure to SAP S/4HANA environments.
• Experience supporting laboratory systems and manufacturing tooling processes