Remote Senior Apache Flink Engineer (Data Engineer)

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Job Description -

Title: Senior Apache Flink Engineer & Contact Center Technology Specialist

Location: Remote

Experience: 8 12+ years in real-time data engineering, streaming architectures, and enterprise contact-center modernization

Professional Summary

A highly skilled Apache Flink expert with deep experience designing, building, and optimizing large-scale real-time streaming pipelines for enterprise environments. Combines strong data engineering expertise with hands-on knowledge of modern Contact Center (CC) platforms, including Amazon Connect, Genesys Cloud, NICE CXone, and Five9. Adept at enabling real-time analytics, agent-assist intelligence, customer-journey insights, and operational dashboards using Flink, Kafka, and cloud-native technologies.

Known for delivering high-availability, low-latency streaming solutions that power mission-critical CC operations such as call routing, sentiment analysis, SLA monitoring, and real-time workforce optimization.

Flink Use Case Discussion, Best Practices Documentation, Access Model Documentation, CICD Pipeline for Self-Service (Design), Monitoring & Implementation, CICD pipeline for Self service - Implementation, Operational Readiness

Epic 3: Flink Enablement & Operational Readiness

Sprint 1 Flink Use Case Discussion

Sprint 1 Flink Best Practices Documentation

Sprint 2 Flink Access Model Documentation

Sprint 2 Flink CICD Pipeline for Self-Service (Design)

Sprint 3 Flink Monitoring & Implementation

Sprint 3 Flink CICD pipeline for Self service - Implementation

Sprint 4 Flink Operational Readiness - Policy Guardrails

Core Competencies

Apache Flink & Streaming

- Real-time stream processing using Apache Flink (DataStream API, SQL, CEP)

- Stateful stream processing, windowing, event-time processing, watermarking

- Flink on Kubernetes, Flink on AWS EMR, Google Cloud Platform Dataflow, Azure HDInsight

- Flink job optimization, checkpointing, savepoints, fault tolerance

- Flink CDC (Change Data Capture) for real-time data sync

Messaging & Data Platforms

- Apache Kafka (topics, partitions, schema registry, KSQL)

- AWS Kinesis, Google Pub/Sub, Azure Event Hub

- Redis, Cassandra, DynamoDB, Elasticsearch for real-time storage

- Data modeling for streaming architectures

Contact Center (CC) Expertise

- Amazon Connect, Genesys Cloud, NICE CXone, Five9

- Real-time call event ingestion & processing (ACD, IVR, CTI events)

- Agent performance analytics & SLA dashboards

- Real-time sentiment analysis & customer journey tracking

- Integrating CC data with CRM (Salesforce, ServiceNow, Dynamics)

- Workforce management (WFM) and quality management (QM) data pipelines

Cloud & DevOps

- AWS (Lambda, ECS, EKS, EMR, S3, Glue, IAM)

- Azure (AKS, Event Hub, Functions, Synapse)

- CI/CD pipelines (GitHub Actions, Jenkins, ArgoCD)

- Infrastructure as Code (Terraform, CloudFormation)


Nitin Diwakar
Technical Recruiter |