Engagement Manager (Telecom Domain)

Job Summary

We are looking for an experienced Engagement Manager with a strong background in the Telecom domain to lead customer engagements and ensure successful delivery of solutions.

The ideal candidate will be responsible for managing end-to-end project delivery, building strong client relationships, and driving customer satisfaction while identifying opportunities for business growth.

Key Responsibilities

Client Engagement & Relationship Management

• Act as the primary point of contact for client engagements
• Build and maintain strong client relationships
• Ensure high levels of customer satisfaction and retention

Project Delivery Management

• Manage end-to-end delivery of projects
• Ensure:
  • Timelines are met
  • Quality standards are maintained
• Handle multiple engagements simultaneously

Stakeholder Management

• Collaborate with:
  • Internal teams (delivery, engineering, business)
  • External stakeholders (clients, partners)
• Communicate project status, risks, and milestones

Business Growth & Process Improvement

• Identify opportunities for:
  • Process improvements
  • Upselling / cross-selling services
• Drive continuous improvement initiatives

Risk & Issue Management

• Identify project risks and dependencies
• Implement mitigation strategies
• Ensure smooth execution under pressure

Required Skills

Core Skills

• Strong experience in:
  • Customer Engagement / Client Management
• Proven experience managing:
  • Large-scale telecom engagements

Domain Expertise

• Telecom domain knowledge:
  • Network / OSS / BSS
  • Telecom operations / solutions

Project Management

• Experience with:
  • Project delivery methodologies
  • Agile / Waterfall

Soft Skills

• Excellent:
  • Communication
  • Negotiation
  • Stakeholder management

Experience Required

• 7+ years of experience in:
  • Engagement Management / Client Delivery
• Telecom domain experience is mandatory

Preferred Skills

• PMP or equivalent certification
• Experience with:
  • CRM tools (Salesforce, etc.)
  • Customer success platforms