Confluence Expert

Job Title: Confluence Administrator/Designer
Location: Baltimore, MD (Remote)
Type: Contract
Compensation: $43.35/HR on W2


Responsibilities

• Serve as a Confluence Administrator to support knowledge management articles, workflows, and macros, including data migration from existing tools to Confluence.
• Design and develop high-quality instructional content, including manuals, job aids, and assessments, ensuring alignment with branding guidelines.
• Partner cross-functionally to scope requirements, conduct needs assessments, and deliver projects on time.
• Create visually appealing pages and content within Confluence, utilizing macros and related applications.
• Apply instructional design principles and adult learning theories to develop effective training materials and organize content.
• Support the end-to-end design and development process, providing regular status updates and leading quality reviews.
• Provide user support and training for Confluence and related enterprise-level LMS systems.

• Minimum of 3 years experience providing user support and training, with specific expertise in Confluence administration or design.
• Degree: BA, BBA, BS in Communication, Instructional Design, Technology, Education, or related field; or equivalent relevant experience.
• Proficiency in building pages and macros in Confluence.
• Experience with enterprise-level LMS platforms.
• Strong problem-solving skills, adaptability, and the ability to work independently or collaboratively.
• Excellent follow-up, time management, and organizational skills.
• Good interpersonal and communication skills.
• Healthcare background is a plus.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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