IT Help Desk / Service Desk Consultant

San Francisco, CA, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

On-site

Eliassen Group

Fitment

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Job Details

Skills

Information Technology
Computer Hardware
SAP BASIS
Life Insurance
Remote Support
Problem Solving
Process Improvement
Cloud Computing
Management
Inventory
Network
Cabling
Audiovisual
AV
Collaboration
Help Desk
Service Desk
Technical Support
Mobile Devices
Communication
Customer Service
Productivity
Screening
Artificial Intelligence
Recruiting
Taxes
Insurance
Law
Management Consulting
Finance
Regulatory Compliance

Summary

Description:
Hybrid onsite 3 days per week in San Francisco, CA

We are seeking an IT Help Desk / Service Desk Consultant to support a corporate Information Technology organization based in San Francisco. This individual will serve as the first point of contact for end users, providing timely and effective technical support across hardware, software, and cloud-based applications in a fast-paced environment.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $30.00 to $35.00/hr. w2

Responsibilities:

Serve as the first point of contact for customers seeking technical assistance via phone, email, or in person.
Perform remote troubleshooting using diagnostic techniques and targeted questions.
Identify, troubleshoot, and resolve technical issues and determine appropriate solutions based on user needs.
Guide users through step-by-step problem resolution.
Escalate unresolved issues to the appropriate next level of support.
Provide accurate information regarding IT products, services, and standard procedures.
Document incidents, issues, and resolutions within ticketing and logging systems.
Follow up with users to ensure resolution and satisfaction and update ticket status as needed.
Communicate customer feedback and suggestions to internal IT teams.
Identify opportunities for process improvement and operational efficiencies.
Troubleshoot and support Mac and PC environments.
Administer and support cloud applications and manage licenses and inventory.
Perform system patching, software deployments, rollouts, and routine maintenance.
Assist with network cable patching and desk phone deployments.
Support AV setup for meetings, conference rooms, and virtual collaboration sessions.

Experience Requirements:

Proven experience as a Help Desk Technician, Service Desk Consultant, or similar IT support role.
Strong understanding of computer systems, mobile devices, and common technology platforms.
Ability to diagnose and resolve basic to intermediate technical issues.
Excellent verbal and written communication skills.
Customer service orientation with a user-first mindset.
Familiarity with AI-powered productivity or support tools such as Claude or similar assistants (preferred).
Experience or exposure working in a System Administrator capacity (preferred).

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact .

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxelisen
Position Id: a1WUQ000001LHi12AG
Posted 3 hours ago

Company Info

About Eliassen Group

Eliassen Group is a leading strategic consulting company that provides business and IT services for our clients as they seek to transform and execute strategies that will drive exceptional outcomes. Leveraging over 30 years of success, we focus on professional services, talent solutions, and life sciences. Eliassen Group offers local community presence and deep networks. We are committed to positively impacting the lives of our employees, clients, consultants, and the communities in which we operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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