LMS Admin

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a LMS Admin

Job Description:

Job Title: LMS Admin

Job Type: Contract

Job Location: CA, USA

Work Schedule: Hybrid

Rate: $30,Based on experience

Description:

Primary Function of Position-The Learning Management Systems (LMS) Administrator 1 is responsible for the administration and maintenance of the company s learning system technology to deliver online training to internal and/or external customers. Assists with data migrations, working with IT and outside vendors to test and troubleshoot systems issues; supports development of processes, content generation and loading; maintains training and user profile records; coordinates calendaring and enrollment, tracking, assessments, reporting and customer communications for learning events. In companies with training teams, may serve as a subject matter expert, training the community of business users to maximize the utilization of system features to create and manage learning events, training modules, assessments, and reports.

Essential Job Duties

• Develops knowledge of company LMS support model and system functionality.
• Monitor support case queue and troubleshoot & resolve basic support issues.
• Escalate support issues as necessary.
• Assist LMS Administrator 3 with UAT business testing.
• Utilizes Agile/Veeva workflow in ongoing implementation tasks.
• Provide training and support to users, such as instructors and learners, on how to effectively use the LMS and its features.
• Ensure the product complies with all global legal and regulatory obligations. Monitoring, follow-up, and close out of LMS support incidents.
• Run system reports.
• Complete special projects as assigne

Required Skills and Experience

• Proficiency in troubleshooting and resolving LMS technical issues quickly.
• Intermediate LMS Admin experience to assist with training assignments.
• Basic customer service skills to support the ticketing system and interact with users and stakeholders effectively.
• Intermediate experience with LMS navigation, issue troubleshooting, and intermediate support.
• Experience in customer support or customer service utilizing a support ticketing system.
• Strong communication skills to work effectively in a team and handle client requests. Strong attention to detail.
• Ability to stay organized and manage multiple tasks. Ability to work well with a team and independently.
• Interpersonal and analytical skills.
• Ability to learn and grow.

Required Education and Training

• High school diploma/Secondary Education or equivalent; vocational training and/or on the-job training.
• Working Conditions0% travel
• Preferred Skills and Experience
• Typically requires 1-2 years of related experience.