Technical Support Analyst
Accylerate
Dice Job Match Score™
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Job Details
Skills
- Windows
- MS Office Suite
- MS Teams
- Troubleshoot hardware and software issues.
Summary
About the role : This position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams.
Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools.
Strong Customer Service skills that include a "customer first attitude.
Position is responsible for agency-specific end user support throughout Salem District . Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
Troubleshoot hardware and software issues.
- Dice Id: 91140042
- Position Id: 800976
- Posted 1 day ago
Company Info
About Accylerate
Accylerate is an agile, woman-owned small business navigating a unique niche at the intersection of government, technology, and talent. We’re honored to have debuted in the Top 1/3rd of the 2024 Inc. 5000 list of America’s Fastest-Growing Companies! Our mission is simple: to help Government Agencies and Non-Profits succeed by pairing emerging technologies with specialized professionals who bring them to life. From cloud migration and cybersecurity to AI-driven insights and data modernization, we deliver tailored solutions and specialized talent that help Government agencies and Non-Profits achieve mission success. We consistently deliver measurable impact through data-driven decision-making, automation, and innovation at scale.
Headquartered in the Washington, D.C. metro area with a nationwide footprint, Accylerate is built on relationships, trust, and impact. Our team connects Government agencies and Non- Profit organizations with the right professionals and emerging technologies to accelerate transformation and mission success. With Accylerate, you don’t just gain a technology services firm — you gain a strategic ally committed to delivering secure, scalable, and future-ready solutions, powered by the right experts at the right time.
Check out our Careers Page (https://accylerate.com/current-openings/) for open positions, and follow our LinkedIn page (https://www.linkedin.com/company/accylerate/) for real-time updates.
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