DTS is looking for Observability SME (SolarWinds) for our Client position based in Seattle, Alpharetta or cincinnati
Job Description
Overview:
Observability & Enterprise Monitoring Engineer with specialized expertise in SolarWinds platform administration and broader multi-tool observability ecosystems. Working knowledge of OpenText NNMi will be an added advantage. This role will be responsible for the end-to-end administration, optimization, integration, and operational maintenance of enterprise-scale implementation of monitoring solutions (SolarWinds). Responsible for ensuring platform health, automate alert workflows, manage hybrid/cloud monitoring integrations, and collaborate closely with cross-functional infrastructure teams to maintain high availability and performance.
Roles & Responsibilities:
- Platform Administration & Lifecycle Management (SolarWinds)
- Core Module Management: Administer and optimize SolarWinds modules including NPM, NCM, NTA, SAM, and the broader Orion / SWOSH (Hybrid Cloud Observability) platform ecosystem.
- Upgrades & Maintenance: Perform routine and major version updates across platform components; monitor platform health using Active Diagnostics and My Deployment health checks.
- Polling Infrastructure: Manage, scale, and load-balance Additional Polling Engines (APEs) to ensure optimal performance across enterprise environments.
- Database & Backup Operations: Perform operational tasks on the underlying MS SQL Database, manage, schedule, and verify configuration and database backup jobs.
- Network & Device Observability Operations
- Discovery & Asset Management: Execute network discoveries, manage node onboarding/offboarding, assign Universal Device Pollers (UnDP), and maintain custom custom attributes and group hierarchies.
- Configuration Management (NCM): Build and maintain NCM command templates, automate daily startup/running config backups, archive config files, and remediate compliance/transfer failures.
- Topology & Visualization: Create and maintain dynamic, accurate network topology maps using Network Atlas and modern visual canvases based on operational requirements.
- Alerting, Dashboarding & ITSM Integration
- Signal Optimization: Design, tune, and maintain custom Alert Triggers, Actions, and Thresholds to eliminate alert noise and drive actionable alerting.
- Ticketing & Automation: Configure bi-directional ITSM/ticketing integrations to enable automatic ticket creation, routing, and lifecycle tracking.
- Reporting & Visibility: Build custom operational and executive Dashboards, Views, and Reports tailored to stakeholder requirements.
- Incident Support: Monitor alert channels for operational anomalies, troubleshoot lingering telemetry issues, and collaborate with domain teams to drive root cause resolution.
- AIOps Operations
- Leverage AIOps, machine learning, and pattern-recognition capabilities to identify baseline anomalies, reduce event noise, and drive predictive incident management.
- Collaborate with cross-functional teams to integrate AI-driven event correlation models and automated remediation workflows into the central monitoring platform.
- Integration, Vendor Coordination
- Manage relationships and support escalations with platform vendors.
- Work on REST API integrations across applications/tools as per requirements.
- Operational Troubleshooting & Diagnostics
- Perform deep-dive troubleshooting and root-cause analysis for platform-level performance degradations, engine polling failures, and monitoring agent corruptions.
- Utilize Active Diagnostics and system telemetry to investigate and resolve complex network configuration transfer failures, polling sync latency, and data ingestion issues.
Required Skills:
- Multi-tool expertise (SolarWinds, OpenText NNMi, Splunk, etc.)
- Protocol & Telemetry Knowledge: In-depth understanding of SNMP (v2c/v3), WMI, WinRM, Syslog, NetFlow/sFlow, and Observability (Metrics, Logs, Traces).
- Automation & API Integration: Good to have skills in PowerShell/Python, and API-driven automation for monitoring workflows.
- AIOps & Intelligent Automation: Basic understanding of AIOps concepts, machine learning algorithms for anomaly detection, automated event correlation, and predictive analytics within modern observability frameworks.
- Cloud & Hybrid Observability: Hands-on experience extending platform monitoring into AWS, Azure, or Google Cloud Platform environments.
o System Administration: Intermediate knowledge of Windows and Linux administration.
o Database: Understanding of SQL/Database concepts and standard query execution.
o Networking: Good understanding of networking concepts including TCP/IP, DNS, DHCP, Routing and Switching.
o ITSM: Experience in ITSM processes and operational support.
DTS offers excellent compensation package.
Contact:
Karun Sharma
Team Lead
Digital Technology Solutions (DTS)
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