Telecommunication Technical Support Analyst III POTS Transition

At SACRUM Technologies, what we do here changes your WORLD! Come, let us make it happen! You won''''''''''''''''''''''''''''''''t go wrong- We only believe in building great teams TOGETHER to deliver great results!

Work: Hybrid 4 days in the office- Mon to Thursday. Friday work from home.

Technical Support Analyst III POTS Transition

Telecom Analyst – Telecom Optimization

Key Responsibilities:

• Responsible for implementing POTS replacement solutions at field locations by coordinating with site contacts, service providers, vendors, and carrier representatives.

• Scheduling site surveys; overseeing installations.

• Validating operational readiness post‑cutover; calculating savings associated with replacements; and notifying the Disconnect Coordination Team (DCT) once replacements are complete and disconnect activities can proceed.

• Effective cross‑functional communication and collaboration are required to ensure accurate execution, alignment, and successful outcomes.

Qualifications and Skills:

• Qualified candidates possess experience working with telecommunications or network services in an analytical, operational, or technical support role, along with a solid understanding of circuit‑based services, billing concepts, and inventory or asset tracking.

• The role requires the ability to manage multiple tasks, meet deadlines, analyze data, and support reporting activities.

• Candidates should be self‑motivated, proactive problem solvers with strong attention to detail and the ability to adapt in a fast‑paced, cross‑functional environment.

Disqualifier:

Candidates will not be considered for this position if they do not possess a minimum of ten years of relevant experience in the telecommunications or network industry or are unable to demonstrate a working understanding of legacy voice and network circuits.

Detailed Responsibilities:

• This role implements POTS replacement solutions at field locations and works closely with site contacts, service providers, vendors, and carrier representatives to gather data, validate requirements, coordinate activities, and incorporate stakeholder feedback.

• Responsibilities include scheduling and managing site surveys, overseeing installations, validating operational readiness post‑cutover, preparing and presenting findings to stakeholders, supporting project timelines and deliverables, providing regular status updates to project leadership, tracking progress and realized cost savings, calculating savings tied to completed replacements, and maintaining consistent, effective communication to ensure alignment and successful execution across all involved parties.

• The role also coordinates with the Disconnect Coordination Team (DCT) by notifying them once replacements are complete so disconnect activities can proceed.

Desired Attributes:

• The candidate is detail‑oriented with a strong focus on accuracy and quality, adaptable and able to thrive in a dynamic, fast‑paced environment, and possesses strong analytical skills with the ability to interpret complex data.

• Excellent verbal and written communication skills are required to effectively convey information and collaborate with stakeholders.