Field Support Engineer

Job Title: Junior Tier II Field Support Engineer

Location: Oneonta & Cooperstown, New York (NY)
Contract Duration: 6 Months
Number of Positions: 3
Pay Rate: $30 per hour (OT applicable)

Job Overview

We are looking for Junior Tier II Field Support Engineers to support healthcare clinics in and around Oneonta and Cooperstown, NY. This role involves hands-on IT support, frequent travel, and close coordination with end users and senior engineers.

Entry Level Candidates with basic IT/Networking knowledge are encouraged to apply.

Location & Travel Requirements

• Candidates must reside within 15 20 miles (or within 30 minutes) of the location.
• Frequent travel between Oneonta and Cooperstown.
• Travel to other clinics (up to 3 hours one way).
• Travel will be regular and frequent.
• Must have a valid Driver s License and personal vehicle.

Working Hours

• Standard: 8 hours/day, 5 days/week (40 hours/week)
• Must be available for:
• Late-night shifts
• Weekend shifts
• Emergency/critical downtime support
• Overtime (OT) applies beyond 40 hours/week.

Key Responsibilities

• Boxing and unboxing IT/networking equipment
• Plug-and-play setup of networking devices (under supervision)
• Installation, backup, and basic hardware setup
• Rack and stack of networking equipment (under supervision)
• Follow technical instructions from senior engineers
• Provide desktop and basic network support (2:1 ratio per site)
• Coordinate with end users and IT teams
• Update and manage tickets (ServiceNow knowledge preferred)

Required Qualifications

• Entry Level Candidates or junior-level candidates welcome
• Basic understanding of:
• IT infrastructure
• Networking
• Desktop support
• Ability to follow technical instructions
• Willingness to learn and grow
• Good communication and interpersonal skills

Preferred Skills

• ServiceNow helpdesk experience (recommended)
• Basic networking knowledge
• Prior field support experience (plus)

Compensation & Reimbursement

• Hourly Rate: $30/hour to $35/hour
• Mileage Reimbursement: $0.725 per mile (2026 IRS Rate)
• Other expenses (tools, parking, etc.) reimbursed with proof
• No markup on reimbursements
• All claims and timesheets must be approved through Wipro and client systems

Contract Details

• Duration: 6 Months
• Contract-based role
• Immediate hiring preferred

Additional Requirements

• Must own a car
• Valid Driver s License required
• Must be flexible for travel and shift timings
• Reliable and punctual