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Job Description
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Under general supervision, provides management information system user support, either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop/conduct training.
Under general supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users.
Essential Functions:
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Prvides customer support in the maintenance of systems.
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Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations.
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Provides technical support in the operation and use of application software systems.
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Communicates with all levels of management and user department personnel to discuss job execution status, requests for reprints, equipment status and related problems that may occur.
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Develops materials and methods to be used in training others in the use of various hardware and software.
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Installs and/or upgrades software on PC's as instructed.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Competencies:
Required Education and Experience:
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High school diploma or GED AND Six months of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
Preferred Education and Experience:
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Top Skills & Years of Experience
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Required/Desired Skills
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Skill
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Required /Desired
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Amount
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of Experience
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Experience in information security, privacy, system/network administration and support.
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Required
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6
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Months
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Application development & training and experience necessary to independently provide technical support to computer users.
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Required
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6
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Months
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