ServiceNow & Service Desk Team Manager -Seattle, WA-Only Locals

Seattle, WA, US • Posted 14 hours ago • Updated 14 hours ago

Contract W2

On-site

Depends on Experience

Fitment

Dice Job Match Score™

📊 Calculating match score...

Job Details

Skills

ServiceNow
IT Service Desk
ITSM
ITIL
Manager

Summary

Job Summary

We are seeking an experienced ServiceNow & Service Desk Team Manager to lead the daily operations, performance, and continuous improvement of our IT Service Desk and ServiceNow platform. This role combines people leadership, service management, and platform ownership to ensure reliable IT support, excellent user experience, and effective use of ServiceNow capabilities.

Required Qualifications

Proven experience managing an IT Service Desk or ITSM function
Strong hands-on experience with ServiceNow (administration, configuration, or product ownership)
Solid understanding of ITIL processes and service management principles
Experience leading teams in a fast-paced support environment
Excellent communication and stakeholder management skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91124164
Position Id: 8879543
Posted 14 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.