Contract IT Support (Law Firm)

Urgent need for an IT Support Specialist to start immediately for a national law firm in Irvine.

• This is a 100% on site position in Irvine


• This is a 2 months contract position to cover for a leave, but might get extended. also if there is a headcount opening up, there might be a possibility to convert to a full time role. But for now it is just 2 months contract on W2


• Law experience is ideal, but not required, however needs to have experience in supporting within a professional environment


• Pure Windows shop, you will be supporting about 350 users across 15+ office locations nationwide


• Attention to detail, ability to handle confidential information, as well as working well independently is very important

Duties and Responsibilities

• Provide onsite and remote technology support to employees in all firm locations relating to firm standard software applications, computer hardware, phones, printers, operating systems, remote access, and mobile devices.

• Utilize expert-level knowledge to diagnose, troubleshoot, research and resolve a variety of technical issues.

• Clearly and concisely log details using the firm's ticketing system, including the opening, closing, resolution, escalation, and tracking of user requests.

• Provide regular status to customers for issues that need time to troubleshoot and research until the request is completed.

• Anticipates customer needs and proactively identifies solutions.

• Translates complex, technical concepts into easy-to-understand explanations to assist non-technically oriented customers.

• Provide guidance and training to customers on best practices and system use.

• Perform account creation and offboarding of departing employee tasks while following applicable firm policies and procedure.

• Image, configure and deploy firm hardware in an enterprise environment.

• Provide conference room and audio-visual assistance, ensuring seamless operation for meetings and presentations.

• Troubleshoot and resolve A/V issues during meetings, including audio, video, and connectivity problems, to minimize disruptions.

Experience and Qualifications

• 3+ years of related Technical Support, Help Desk, or Service Desk experience in a law firm or large corporate IT setting across multiple locations.


• Expert knowledge in Microsoft Windows and Microsoft Office 365, including Outlook, Word, Excel, PowerPoint, web-browsing and SharePoint.


• Expert knowledge in supporting and troubleshooting Microsoft Teams and Zoom.


• Expert knowledge in troubleshooting complex issues relating to computer hardware, phones, printers and mobile devices.


• Previous experience supporting a document management system (NetDocs and Egnyte experience preferred).


• Strong communication skills, including verbal and written communication.


• Able to work independently and as part of a team, including across multiple locations.


• Organized and consistently executes tasks effectively and efficiently.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.