Senior Dynatrace Engineer(Hybrid)

Under limited supervision, coordinates, designs, and secures computer databases to store, track, and maintain a large volume of critical business information. Serves as highest advanced-level subject matter expert, providing authoritative guidance for professional staff. May also serve in a lead role. Collaborate with cross-functional teams to automate monitoring, troubleshoot performance bottlenecks, and research for Root Cause Analysis (RCA) across hybrid, multi-cloud, and microservices architectures. This is for the INET Program. 

Monitoring & Observability:

• Configure, maintain, and optimize monitoring solutions using Dynatrace.

• Enable end-to-end visibility across infrastructure, systems, and applications.

• Develop dashboards, alerts, and health checks to ensure system health and reliability.

• Monitor service performance and availability and set alert thresholds to minimize false positives.

Infrastructure Systems Monitoring:

• Monitor Windows/Linux servers, virtual environments, and cloud platforms (AWS, Azure, Google Cloud Platform).

• Support monitoring of databases, middleware, and network components.

• Collaborate with infrastructure and cloud teams to identify trends and capacity needs.

• Proactively identify and resolve issues before they impact production.

Application Monitoring:

• Use Dynatrace to monitor application performance and transaction flows.

• Support synthetic monitoring and real user monitoring.

• Work closely with application teams to ensure comprehensive monitoring coverage.

• Assist in troubleshooting performance issues at both the application and system level.

Incident Support:

• Participate in incident response efforts related to performance and availability.

• Provide monitoring insights during troubleshooting and root cause analysis.

• Identify and close monitoring gaps.

Continuous Improvement:

• Enhance monitoring standards and documentation.

• Recommend improvements to monitoring configurations and alert strategies.

• Support integration of monitoring tools with IT Service Management (ITSM) platforms.

Requirements:

• Education: Bachelor's degree in information systems, Computer Science, or equivalent experience.

• Experience:

• 5+ years in systems engineering, infrastructure support, or monitoring roles.

• 5+ years of hands-on experience with Dynatrace or similar APM tools.

• Technical Skills:

• Knowledge of Windows/Linux servers, virtualized environments (VMware), and cloud platforms (AWS, Azure, Google Cloud Platform).

• Basic networking understanding (DNS, TCP/IP, load balancing).

• Experience with scripting or automation tools like PowerShell or Bash (preferred).

• Familiarity with Kubernetes or container monitoring.

• Experience with ITIL practices and regulated industries (e.g., healthcare, financial services).

• Soft Skills:

• Strong troubleshooting and analytical skills.

• Effective communication and collaboration across teams.

• Detail-oriented with a proactive mindset.

Required/Desired Skills